Business
New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications
The “State of Workplace Technology: Bloatware” report reveals IT pros waste over 7 hours per week trying to use over-complicated tech SAN MATEO, Calif., July
About this update from Freshworks Inc.
[{"type":"text","content":"The “State of Workplace Technology: Bloatware” report reveals IT pros waste over 7 hours per week trying to use over-complicated tech\nSAN MATEO, Calif., July 19, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware - unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. The cost of trying to use unhelpful technology amounts to more than $84B annually in wasted time in the U.S. alone, or $10M every hour of every day, reinforcing that complex systems continue to be a major financial strain – not to mention the negative implications they can have on workplace morale and productivity. Freshworks’ new report “State of Workplace Technology: Bloatware – the difference between love and hate for workplace tech” explores more than 2,000 global IT professionals’ interactions with workplace technology. The report found that 89% of the global IT professionals surveyed waste time each week due to pervasive bloated technology, distracting them from their core responsibilities and undermining the bottom line. IT Pros Want More of LessDespite widespread innovation and a societal movement toward simple, easy-to-use apps, the new study reveals that bloatware is a persistent and pernicious problem for organizations. IT professionals report that they have an average of 14 different applications available for use on their work computer, but only actively use half of them—meaning that half are simply a distraction that lowers overall system performance. Almost every IT professional (94%) says that their company could benefit from reducing overall software contracts, while seven in ten (71%) say their company would benefit from simpler software. The problem is widespread and substantial, with IT professionals reporting bloatware infiltrates many aspects of their work. Notable findings include: Too much clutter. Over half (54%) say their organization pays for SaaS features that their IT teams never use.Work software is overly complex. Forty percent say too much of their tech stack is hard to use.It’s expensive. Forty-five percent say their organizat...