Business
Freshworks drives digital transformation for Texas A&M University through modernized service management
Freshservice helps Texas A&M’s transportation department provide students, faculty, staff and visitors with support anytime, anywhere SAN MATEO, Calif., June
About this update from Freshworks Inc.
[{"type":"text","content":"Freshservice helps Texas A&M’s transportation department provide students, faculty, staff and visitors with support anytime, anywhere\nSAN MATEO, Calif., June 08, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced that its service management platform, Freshservice®, is helping drive digital transformation at higher education institutions across the nation, including Texas A&M University. Freshservice helps Texas A&M’s Transportation Services support students, faculty, and staff with transit and parking-related inquiries during the school year. Digital transformation is at the top of nearly every higher education institution’s business priorities, according to EDUCAUSE. Yet these organizations face unique obstacles like tight budgets, strict regulations, and highly sensitive data. In addition to Texas A&M, other schools including Georgetown University, Eastern Washington University, and Wake Forest University have selected Freshservice to power their IT support and service management. Texas A&M University’s Transportation Services department uses Freshservice to manage IT service tickets, transit-related inquiries from students, faculty and staff and the influx of inquiries they receive during football season. Freshservice has helped this department modernize and automate IT processes quickly, enabling the Transportation Services’ staff to more efficiently provide students, faculty, staff and visitors with the support they need. \"All higher-ed institutions are on a digital transformation journey. Freshworks has helped us centralize our IT support and improve our ticket resolution time by more than 30%. The platform's flexibility and scalability have allowed us to customize it to our unique needs and support our diverse user base,\" said James Williams, System Administrator IV, Transportation Services at Texas A&M University. Freshservice includes a wide range of features specifically tailored for higher education, including multi-campus support, self-service portals, asset management, and incident management. The cloud-based software integrates with popular communication tools like Slack and Microsoft Teams, making it easy for IT teams to collaborate and resolve issues quickly. Freshservice is also highly customizable, with a range of configuration options available to meet the specific needs of each institu...