Business
West Monroe Named in the 2025 Salesforce Consulting Services Landscape by Independent Research Firm
West Monroe, a global business and technology consulting firm, announced it has been named among Notable Vendors in Forrester's report, The Salesforce Consulting Services Landscape, Q4 2025. The report serves as a resource for technology and customer experience leaders exploring Salesforce consulting services providers, offering an overview of 42 providers across the Salesforce consulting market based on factors such as geographic focus, industry expertise, deployment models, and business scenar
About this update from Forrester Research, Inc.
[{"type":"text","content":"Firm believes the recognition affirms West Monroe's results-first Salesforce approach as AI transforms the platform.","length":120,"tagName":"p"},{"type":"text","content":"CHICAGO, Jan. 8, 2026 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, announced it has been named among Notable Vendors in Forrester's report, The Salesforce Consulting Services Landscape, Q4 2025. The report serves as a resource for technology and customer experience leaders exploring Salesforce consulting services providers, offering an overview of 42 providers across the Salesforce consulting market based on factors such as geographic focus, industry expertise, deployment models, and business scenarios.","length":546,"tagName":"p"},{"type":"image","alt":"West Monroe Partners (PRNewsfoto/West Monroe Partners)","displaySize":"","headline":null,"caption":"West Monroe Partners (PRNewsfoto/West Monroe Partners)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":84,"url":"https://media.zenfs.com/en/prnewswire.com/467b67b9401b1bb1a216a4c928376c07"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/qfWLqC0f6hh0G_GHRtVSFQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTE0ODtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/467b67b9401b1bb1a216a4c928376c07","width":400,"height":84}},"href":"https://mma.prnewswire.com/media/1766230/WestMonroe_Logo__1_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"As organizations expand their use of Salesforce to support sales, service, marketing, and customer engagement at scale in the age of AI, Forrester's CRM market research shows that while adoption is high—70% of organizations use CRM for customer service—many continue to seek greater value, with satisfaction lower than expected and spending still increasing. This gap underscores why organizations turn to Salesforce consulting partners to help translate platform investments into measurable business outcomes.","length":514,"tagName":"p"},{"type":"text","content":""Salesforce plays a central role in how organizations engage customers and run their businesses," said Chuck Malone, Salesforce and Customer Strategy Lead at West Monroe. "We believe our inclusion among Notable Vendors reflects our focus on helping clients realize meaningful value from the platform."","len...