Business
Forrester: Generative AI Dominates Top 10 Emerging Technologies In 2023 And Beyond
Over the next few years, firms will need to balance risk with reward when unlocking the transformative benefits of generative AI CAMBRIDGE, Mass.--(BUSINESS
About this update from Forrester Research, Inc.
[{"type":"text","content":"\nOver the next few years, firms will need to balance risk with reward when unlocking the transformative benefits of generative AI\n\n\n CAMBRIDGE, Mass.--(BUSINESS WIRE)--\nAccording to Forrester’s (Nasdaq: FORR) The Top 10 Emerging Technologies In 2023 report, generative AI will begin to deliver significant return on investment for most enterprises in the next two to four years. To fully benefit from generative AI’s applications, firms will need to navigate its risks, including trustworthiness, evolving regulations, and potential intellectual property complications. Despite these risks, generative AI remains a top emerging technology to invest in due to its breadth of impact and ability to accelerate many other top emerging technologies, including autonomous workplace assistants (AWAs) and conversational AI.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230712104701/en/Forrester's top 10 emerging technologies for 2023. (Graphic: Business Wire)\nConversational AI, enabled by generative AI, is the second top emerging technology that will deliver the fastest ROI. E-commerce, B2B sales, and customer service functions will see the biggest impacts from conversational AI. AWAs will also deliver near-term benefits for most firms, as they are poised today to take over increasingly complex but repetitive human tasks.\n\n\nAccording to Forrester, additional emerging technologies that will offer significant benefits for firms in two to four years include:\n\n\n\nDecentralized Digital Identity (DDID). DDID will ultimately replace physical proof-of-identity documents, with financial services, government, and education likely to benefit most. Blockchains and zero-knowledge proofs will play a substantial role in this slow transformation.\n\n\n\n\nEdge Intelligence. Turning massive data sets produced by computer vision and sensors into real-time action requires more intelligent software running at the edge of business and consumer networks. Customer digital experiences will benefit from edge intelligence the most.\n\n\n\n\nExplainable AI (XAI). To be useful, new AI software needs to be trustworthy, which means it must be explainable. While XAI capabilities are still immature, this technology will see its greatest utilization in highly regulated and high-risk use cases in the fin...