Business
Forrester Announces North American Recipients of Its 2024 Customer Obsession Awards
Prudential, as well as leaders from Albertsons Companies and T-Mobile, to be recognized at CX Summit North America CAMBRIDGE, Mass.--(BUSINESS WIRE)--
About this update from Forrester Research, Inc.
[{"type":"text","content":"\nPrudential, as well as leaders from Albertsons Companies and T-Mobile, to be recognized at CX Summit North America\n\n\n CAMBRIDGE, Mass.--(BUSINESS WIRE)--\nForrester (Nasdaq: FORR) today announced that Prudential, as well as leaders from Albertsons Companies and T-Mobile, are the North American winners of its 2024 Customer Obsession Awards. Forrester’s Customer-Obsessed Enterprise Award and Customer-Obsessed Leadership Award recognize organizations and senior executives, respectively, that are putting customers at the center of their leadership, strategy, and operations to deliver outstanding customer experience (CX) and accelerate business outcomes. Award recipients will be honored at CX Summit North America, being held in Nashville, Tennessee, and digitally, June 17–20, 2024.\n\n\nPrudential is this year’s North American recipient of Forrester’s Customer-Obsessed Enterprise Award. The global financial services company is being recognized for driving a customer-focused strategy, cross-functional alignment, and employee engagement to fuel customer obsession and growth throughout the enterprise.\n\n\nNorth American winners of Forrester’s 2024 Customer-Obsessed Leadership Award include:\n\n\n\nJill Pavlovich, senior vice president of digital shopping experiences, Albertsons Companies. Pavlovich is being recognized for her leadership in shaping Albertsons Companies’ digital strategy in the rapidly evolving digital grocery space. Her steadfast commitment to customers and employees has helped the grocery retailer create and deliver seamless omnichannel experiences.\n\n\n\n\nJon Freier, president of Consumer Group, T-Mobile. Freier is being honored for fostering deep collaboration and alignment across retail, customer care, and network teams to eliminate customer pain points and create efficiencies. He firmly believes that employees must be emotionally connected to their brand to serve their customers best and is continually looking for innovative ways to solidify the customer relationship.\n\n\n\n“We congratulate this year’s winners of Forrester’s Customer Obsession Awards,” said Rick Parrish, vice president and research director at Forrester. “This year’s honorees are propelling business growth through their commitment to customer obsession, especially through deep collaboration across CX, marketing, and digital functions. We lo...