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Flywire Survey: Education IT Leaders are Critical to Creating a Positive Student Experience
99% of IT leaders surveyed believe that an institution’s biggest opportunity is to make it easier and more affordable for students and families to pay for
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[{"type":"text","content":"99% of IT leaders surveyed believe that an institution’s biggest opportunity is to make it easier and more affordable for students and families to pay for education 75% of respondents are directly involved in budgeting for payment technology at their institution BOSTON, May 16, 2023 (GLOBE NEWSWIRE) -- A recent survey commissioned by Flywire (Nasdaq: FLYW), a global payments enablement and software company, found that higher education IT leaders believe they play an important role in improving the overall student experience at their institution. Additionally, as their roles become more complex, they believe their performance metrics will change to tie them even closer to student outcomes, with 93% of respondents saying that student satisfaction and retention will be a key performance metric for them within five years. In its new report, “An inside look at the changing world of the higher ed IT pro” Flywire examined the role of education IT leaders, the impact they have on improving the overall student experience, and how they are influencing the purchasing decisions around payment technology to solve the most pressing challenges facing institutions today, from affordability to security. “At Flywire, we understand how important it is to have IT involved early in the decision when it comes to implementing student financial software. That is why we engage IT at the start of the conversation, alongside the business office,” said David King, Flywire’s Chief Technology Officer. “Furthermore, Flywire’s direct integrations with the industry's leading ERP systems, such as Ellucian, Oracle and more, enable IT professionals to accelerate the implementation process to provide a more engaging and flexible payment experience to students and families.” Higher education IT professionals prioritize a positive student experience when influencing payment technology purchasing decisions Every education IT leader surveyed said that students are central to decisions they make. 97% of respondents believe that IT plays a critical role in creating a positive student experience, and 100% agree that one of the best parts of their job was feeling like what they do actually helps students and their families. As IT leaders prioritize student experience, they’re increasingly collaborating across all areas of the business. 98% of respondents are brought into d...