Business
GripeVine Steps Into the Future of Social Customer Service With New Launch
GripeVine Steps Into the Future of Social Customer Service With New Launch.
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[{"type":"text","content":"\n \n \n GripeVine Steps Into the Future of Social Customer Service With New Launch\n \n \nGripeVine Steps Into the Future of Social Customer Service With New Launch\n \n TORONTO, ON--(Marketwired - Aug 28, 2017) - Augus Richard Hue, CEO of GripeVine, Inc. (OTCQB: GRPV) announces the launch of GripeVine.com's new platform to meet the demands of the ongoing changes in the landscape of \"social customer service.\" Richard Hue adds, \"We've also taken the opportunity to completely rebrand GripeVine with our new logo and showcasing the full capabilities of responsive flat design incorporating an entirely new UI experience that contains the complexity of robust social customer service in a simple to engage platform.\"\n In a world where social users expect instant access, traditional customer service is leaving consumers feeling frustrated and helpless. Consumers are looking for a voice, and a community to strengthen and share their message. They are swarming to social media because it is always accessible and easy to feel validated. As a result of this social shift, a new category of Social Customer Service has evolved and companies are left managing countless consumer touch-points. In the world of social customer service, companies also need a voice. GripeVine has created a level playing field for both consumers and companies. GripeVine CEO, Richard Hue explains how GripeVine is changing the conversation whereby \"social customer service is no longer about airing dirty laundry, but about creating 'win-win' situations, turning negative experiences into positive outcomes.\"\n GripeVine is taking the lead to Evolve Customer Service \"Socially\" and disrupting how customer service is addressed online by not holding companies hostage with paywalls or trying to drag them through the mud of negative sentiment on social. Instead, GripeVine connects companies directly to their customers and allows both to be heard equally through a proprietary socialCRM dashboard. This platform offers a set of proprietary tools that will change the way companies and consumers connect online, making it easier than ever to manage all social touch points, protect against malicious fake reviews, and maintain a positive reputation online even in the midst of consumer issues. For consumers, GripeVine is aiming to save everyone's social feeds by transferring publi...