Business
flooidCX Ups Its Game in the Customer Feedback Space With Disruptive New Features on Gripevine.com
flooidCX Ups Its Game in the Customer Feedback Space With Disruptive New Features on Gripevine.com.
About this update from Flooidcx Corp.
[{"type":"text","content":"\nToronto, Canada, June 05, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- flooidCX, Corp. (FLCX) -- In its continued commitment to lead and differentiate itself from its competitors in the customer care and feedback space, flooidCX Corp. announced today that it is launching disruptive “game changing” new features on GripeVine.com to help consumers connect seamlessly with companies. \n Consumers will not only have access to all existing functions but also have the ability to create and join communities in order to share customer feedback experiences and create discussions to help one another on customer care issues, positioning GripeVine as the “Reddit” of “Customer Feedback” discussions. This feature will offer more conversations about companies from all industries in all regions, ultimately boosting user interaction and experiences. Consumers will also be able to communicate with (claimed) business agents directly in order to resolve these issues or simply tag a business to be heard. In addition, GripeVine’s upgraded security will protect personal information and offer a more intuitive user interface to create polls, raise concerns and/or give praises about any business with ease. Businesses on the other hand will not only be granted “pay-wall” free access to its customers but will have exclusive access to an omni-channeled cloud-based customer feedback management solution powered by Resolution1. “Helping companies capture customer feedback (via GripeVine.com) wasn’t enough – we wanted to stand apart from others in this space,” stated flooidCX founder & CEO, Richard Hue. He added: “In order to do so & be disruptive at the same time, we came up with a powerful solution to help businesses manage all incoming customer care issues end to end, so that they could create a seamless experience for their customers. We think we have accomplished this with our Resolution1 platform powering all the customer feedback from GripeVine. No other consumer feedback platform offers so much to help businesses manage social customer care.” GripeVine business members will be automatically upgraded from the free version to enterprise level for up to six months, opening up a new world of customer care and feedback solutions for...