Business
Five9 Wins Best in Biz Awards for Enterprise Product of the Year, Support Department of the Year and Executive of the Year
SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been
About this update from Five9, Inc.
[{"type":"text","content":" SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been named a Best in Biz Awards winner in three categories: Enterprise Product of the Year, Support Department of the Year, and Executive of the Year for CEO Rowan Trollope. Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.\n\nIn 2021, enterprise leaders were challenged with managing distributed workforces while simultaneously maintaining relationships with new and existing customers. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences. Through reliable, secure, compliant, and scalable technology, Five9 increases productivity, connects the contact center to business, and delivers tangible business results.\n\n“Five9 has built an industry-leading and differentiated cloud contact center platform that has transformed the way businesses engage with their customers,” said Genefa Murphy, CMO, Five9. “We are honored to be recognized by the Best in Biz Awards for helping organizations evolve their CX during this era of profound change.”\n\nThe Five9 Customer Success Team (CSM), recognized with a Best in Biz Award for Support Department of the Year, became the “frontline” for helping businesses quickly adapt during the pandemic. Customer success managers and technical account managers helped organizations rapidly transition to work from home environments so they could maintain service levels. The team has achieved a Net Promoter Score (NPS) of +90. NPS measures the loyalty that exists between a company and its customer. An NPS of 70+ or more places you in the list of top customer-centric companies.\n\nUnder Trollope’s leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact center and enterprise solution, achieving a series of record-breaking earnings reports (total revenue for 2020 increased 33% to $434.9 million). At the end of FY2020 enterprise customers accounted for 83% of LTM revenue, average concurrent seat count in Q4 2020 was up 40% YoY and over 91 customer...