Business
Five9 Wins 2024 Aragon Research Innovation Award for AI Contact Centers
The company was also named a Leader in The Aragon Research Globe™ for AI Agent Platforms in the ICC, 2025 and Aragon Research Globe for Intelligent Contact
About this update from Five9, Inc.
[{"type":"text","content":"\nThe company was also named a Leader in The Aragon Research Globe™ for AI Agent Platforms in the ICC, 2025 and Aragon Research Globe for Intelligent Contact Center, 2025\n\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, has been named a winner of the 2024 Aragon Research Innovation Award for AI Contact Centers. Additionally, Five9 has been named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025.\n\n\nThis recognition from Aragon Research underscores Five9's position as a leader in AI-elevated CX. The AI Agent Platforms in the ICC, 2025 report positions Five9 as the most strategic vendor rated in the report, recognizing Five9’s strategic vision for AI-driven innovation in CX. At the core of this innovation is Five9's vision for The NEW CX where AI Agents and AI-empowered Human Agents collaborate to deliver hyper-personalized, effortless customer experiences. By empowering businesses to deliver transformative customer interactions while reducing costs and improving efficiency, Five9 is setting new standards for AI-powered solutions in the contact center industry.\n\n\n“AI is foundational for creating exceptional customer experiences, and we are honored to be identified by Aragon Research as innovative for our efforts to propel the intelligent contact center forward,” said Jonathan Rosenberg, Chief Technology Officer and Head of AI, Five9. “Our focus has been, and will continue to be, helping businesses deliver those experiences with easy-to-use tools and capabilities. With each new innovation, we take a step forward for both Five9 and for the industry as a whole.”\n\n\nThe Aragon Research Innovation award identifies providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award on December 10, 2024, at Aragon Transform 2024, the annual Aragon Research awards ceremony.\n\n\n“Five9's commitment to innovation, particularly its vision for blending AI Agents and AI-empowered Human Agents, is setting a new standard for how businesses can deliver hyper-personalized and seamless customer experiences,” said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research.\n\n\nThis award ...