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Five9 Recognized as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market by Frost & Sullivan
Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale. SAN RAMON,
About this update from Five9, Inc.
[{"type":"text","content":"\nFive9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale.\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has been recognized by Frost & Sullivan as an Innovation and Growth leader in the Frost Radar™: Latin American Cloud Contact Center Market, 2021. The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20211102005310/en/Frost Radar™: Latin American Cloud Contact Center Market, 2021 (Graphic: Frost & Sullivan)\nFive9 is growing at a rapid rate in Latin America, increasing the number of seats sold and deployed in the region by more than 130% in 2020. Key to this success has been the strong relationship with local partners in Latin America (LATAM).\n\n“The expanding partner ecosystem is increasing awareness and allowing further adoption of Five9 solutions in Latin America,” said Juan Gonzalez, Research Director, Information and Communications Technologies, Frost & Sullivan. “The company is also a top performer on the innovation scale, investing heavily in AI and automation to enrich its native capabilities.”\n\nIn 2020, Five9 launched Five9 Intelligent Virtual Agent (IVA), and Five9 Workflow Automation (WFA) to help contact center and CX leaders implement practical AI solutions. These offerings help companies to empower their agents, scale their operations, and increase efficiency and connectivity between the contact center and the broader organization.\n\nFive9 also introduced four unique WFA applications. These include: operational intelligence dashboards that increase business agility by providing actionable real-time information; proactive notifications that enhance the customer experience with outbound alerts and updates; digital outreach to increase contact rates by providing alternative engagement channels; and social engagement to help organizations monitor social networking sites, react intelligently, automate follow-up, and drive positive business outcomes.\n\nSince 2001, the Five9 Intelligent Cloud Contact Center has been c...