Business
Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation
Recognized as a MetriStar Top Provider for CCaaS and WEM, and No. 2 Overall in CCaaS MetriRank SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN), a
About this update from Five9, Inc.
[{"type":"text","content":"\nRecognized as a MetriStar Top Provider for CCaaS and WEM, and No. 2 Overall in CCaaS MetriRank\n\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), MetriStar Top Provider for Workforce Engagement Management (WEM) Suites, and recognition as a market leader in the annual CCaaS MetriRank report. These awards are based on Metrigy’s extensive, independent research of over 1,397 global IT and CX leaders and reflect Five9’s market leadership, innovation, and ability to deliver measurable business results.\n\n\n“We are honored to be recognized in both the 2025 Metrigy MetriStar Awards and the CCaaS MetriRank report, affirming our commitment to innovating solutions that help brands deliver Agentic CX,” said Andy Dignan, President, Five9. “By harnessing AI to elevate customer experiences, we empower businesses to gain the insights that matter most, nurture relationships at every interaction, and give people the hyper-personalized, meaningful experiences they appreciate and value.”\n\n\nEnterprises face increasing pressure to deliver seamless, personalized experiences across every channel, but fragmented technology, siloed data, and disjointed workflows hold them back. In fact, 79% of business leaders say these gaps make it difficult to deliver consistent customer experiences, while many also cite the need for proven ROI, innovation balanced with reliability, and reduced vendor risk. Addressing these challenges demands an AI-elevated CX platform that tightly integrates contact center and workforce engagement capabilities – a strength Metrigy recognized in Five9’s ability to deliver innovation with measurable business impact and consistent CX excellence.\n\n\n“Five9’s performance in this year’s CX MetriCast program illustrates customer success through the use of its products in two very competitive areas: CCaaS and WEM suites,” says Metrigy CEO Robin Gareiss. “What sets these recognitions apart is that they rely heavily on real-world data from actual customers, rather than analyst opinions. The MetriStar awards are based solely on customer ratings and success, while the MetriRank adds detailed expert analysis of financials, market share, and product mix. ...