Business
Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities
Applications Launch Comes Just Months Post Whendu Acquisition – Illustrating the Speed with which Five9 can Build using the No-Code Platform SAN RAMON,
About this update from Five9, Inc.
[{"type":"text","content":"\nApplications Launch Comes Just Months Post Whendu Acquisition – Illustrating the Speed with which Five9 can Build using the No-Code Platform \n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9, Inc. (NASDAQ: FIVN), a leading cloud contact center provider, today announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience.\n\n\n“Our customers have told us that they face a false choice today between deployment speed and customizability of their CCaaS solution,” said Anand Chandrasekaran, Executive Vice President, Product Management at Five9. “Either they are tied to a stack that is easy to deploy but isn’t best in breed or they can build a customized solution but need a team of internal developers. At Five9, we believe this shouldn't exist.”\n\n\nFive9 Whendu lets businesses react intelligently to real-time events with automated workflows. Workflows coordinate action and information flow across Five9 and other business systems. The Whendu name reflects this powerful functionality as a shortened version of the phrase “when that happens, do this.”\n\n\n“Today, we are excited to bring four new differentiated applications that are at-once easy to deploy but also incredibly composable through a no-code, visual workflow platform,” continued Chandrasekaran. “They were built within 90 days of our acquisition of Whendu late last year. This is a set of applications uniquely available through Five9 and are being very well received by customers.\"\n\n\nThe four packaged applications announced today are:\n\n\n1. Operational Intelligence Dashboards\nOperational Intelligence provides operational visibility and transparency with a set of pre-defined dashboards based on contact center best practices. This enables business agility and performance consistency by giving executives, managers, and supervisors actionable information in real time.\n\n\n2. Proactive Notification\nProactive Notification automates real-time outreach to customers via phone, SMS, email, or social channels when events occur in Five9 or other business systems. Companies can now delight customers by proactively notifying them of reminde...