Business
Five9 Announces an End-to-End AI Suite and New Approach to Transform Enterprise CX
Five9 Genius AI Answers the Challenge of One-off AI Solutions SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, (NASDAQ: FIVN), provider of the Intelligent CX
About this update from Five9, Inc.
[{"type":"text","content":"\nFive9 Genius AI Answers the Challenge of One-off AI Solutions\n\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the customer journey. This process allows companies to quickly identify the high value cases for AI, implement and deploy them, and ultimately realize ROI sooner, all with the support and guidance of Five9 experts. The comprehensive set of orchestrated solutions creates AI-powered CX journeys, enabling companies to offer more contextual and personalized interactions that align with business goals.\n\n\nFive9 AI Knowledge is the newest addition to the Five9 Genius AI Suite. AI Knowledge harnesses the power of GenAI to solve one of the biggest pain points in customer experience: Quick access to answer any customer question. Until now, existing technologies relied on curated FAQs and knowledge bases to reference answers, which can be very limiting. AI Knowledge eliminates this hurdle by distilling a customer’s request, in real-time, using contextual data pulled from an organization’s vast knowledge sources to accurately identify and surface the most relevant answer for every interaction – whether with a virtual or live agent. With faster access to responses using AI Knowledge, companies can reduce hold time, customer frustration, and ultimately, costs.\n\n\n“AI has enormous potential to improve the customer experience. However, many organizations still struggle with how to use AI effectively given that it is complex, ever evolving, and often, poorly implemented,” said Callan Schebella, Executive Vice President, Product Management at Five9. “Five9 has been a trusted partner to our customers with extensive expertise in CX and AI. We don’t just build AI-enabled CX products, we guide customers in every step to successfully implement and evolve solutions that map to their business needs. With the Five9 Genius AI product suite and a flexible, customer-centric process, our goal is to enable customers to deliver rich, insightful, elevated customer experiences at every touchpoint.”\n\n\nThe Five9 Genius AI process is a four-step approach for customers who are unsure about where to start...