Business
Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience SAN RAMON, Calif.--(BUSINESS
About this update from Five9, Inc.
[{"type":"text","content":"\nService teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce. The integration with Service Cloud Voice meets the growing demand to connect the broader customer experience ecosystem, enhance the contact center experience, and improve agents and supervisors access to rich data, including CRM and omnichannel insights.\n\nCustomers can now connect certified telephony solutions into Service Cloud Voice with Service Voice for Partner Telephony, creating a unified agent and digital channel experience that delivers faster, smarter and more personalized service.\n\nUsing the Five9 for Service Cloud Voice adaptor contact center leaders can:\n\n\nEnable agents to utilize the core telephony controls blended within the Salesforce Omni-channel widget to empower an intelligent agent and customer service experience.\n\n\nReceive inbound screen pops with the ability to search for previous interactions to enable quicker means time to resolution for the customer and less frustration for the agent.\n\n\nAccess call logging information so agents have full context to previous interactions helping personalize customer experience.\n\n\nCreate a powerful and productive engine for sales, marketing, customer service, support and ticket management where data is shared across systems helping to reduce friction for the agent and the customer.\n\n\n“With Service Cloud Voice Partner Telephony, Five9 is building our proven track record of success and leadership to implement, add value, and support innovations with Salesforce,” said Dan Burkland, President, Five9. “The integration between Five9 and Salesforce enables customers to benefit from continuous product innovation. We are pleased to place the power of the Five9 portfolio at the fingertips of users to help them reimagine their customer experience.”\n\n“With Five9 for Service Cloud Voice for Partner Telephony, the company affirms its commitment to ensure that joint customers can provide enhanced customer journeys and provide connected, personalized service from anywhere on one digital engagement platform,” said Sheila McGee-Smith, founder, and ...