Business
Five9 to Acquire Acqueon to Expand its Industry-Leading Omnichannel Outreach and Journey Orchestration for the Enterprise
The combination is set to accelerate the Five9 vision by helping to enable companies to maximize revenue while delivering proactive, AI-elevated CX SAN
About this update from Five9, Inc.
[{"type":"text","content":"\nThe combination is set to accelerate the Five9 vision by helping to enable companies to maximize revenue while delivering proactive, AI-elevated CX\n\n\n SAN RAMON, Calif.--(BUSINESS WIRE)--\nFive9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Adding Acqueon’s capabilities to Five9’s Intelligent CX Platform is a big step toward realizing Five9’s ambition to become the orchestration engine for every interaction across the entire customer journey, including marketing, e-commerce, sales and customer service. Through AI-driven, omnichannel proactive customer engagement, this strategic combination redefines how businesses engage with their customers – at the right time, in the right channel – to help deliver better outcomes.\n\n\nAs customer expectations continue to rise, brands are eager to innovate how they engage with customers who have preferences of how and when they wish to be contacted. Companies want new options to proactively reach their customers in a personalized way – whether for sales, collections, appointment reminders, courtesy updates, emergency notifications, and much more. With AI at the forefront, and with access to valuable contextual data, enterprises are increasingly empowered to make informed decisions in real-time to predict with precision when and how to contact their consumers to maximize connection rates and business outcomes.\n\n\n“Today’s customers have become more sophisticated and have higher demands, and this strategic acquisition enables Five9 to expand the strength of our outbound solutions, which we pioneered from our inception,” said Mike Burkland, Chairman and CEO of Five9. “Together with Acqueon, we can intelligently combine the preferences of the customer with the increasing variety of outreach channels to help enterprises grow their revenue and delight customers, while aligning to compliance standards. Furthermore, the interactions generated within Acqueon create additional contextual data that further strengthens the value of the Five9 Genius AI Suite. I’m thrilled to welcome the Acqueon team to Five9 and look forward to taking proactive customer engagement to a new level.”\n\n\nAcqueon is a pioneer in helping some of the largest financial services, health...