Business
BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centres Globally
Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)-- BT and
About this update from Five9, Inc.
[{"type":"text","content":"\nCustomers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services\n\n\n SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--\nBT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally.\n\n\nBT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communications, and customer relationship management (CRM) systems. The integration of the cloud native Five9 Intelligent CX Platform with BT’s secure, expansive and reliable Global Managed Voice platform offers customers an end-to-end managed service, cloud migration expertise and access to BT’s extensive experience and capabilities in managing complex technology environments.\n\n\nBT customers can now choose from a range of Five9 options including digital engagement channels, analytics, workflow automation and optimisation, along with practical AI to engage and empower their contact centre agents. In addition, Five9 offers pre-built call centre integrations with leading CRM solutions, including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.\n\n\nBT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), which are embedded in the platform. These solutions can help automate processes and manage routine calls, while automatically providing agents with caller details to improve efficiency.\n\n\nThe expanded partnership builds on an existing agreement between BT and Five9. In November, Five9 named BT its strategic carrier for voice and network services globally. This enables Five9 to expand into new markets and offer its global customers a service with improved call quality.\n\n\nAndrew Small, managing director, global portfolio, Business, BT, said: “Our Five9 partnership offers BT customers a secure and future-proof route to migrate their contact centre into the cloud. BT and Five9 combined expertise will help customers manage the transition seamlessly and enjoy the full benefits of a managed CCaaS service.”\n\n\n“It is an honour to continue e...