Business
Bank of the West Selects Fiserv to Bring Zelle to Small Businesses
Bank advances payment-focused engagement strategy ahead of strong customer demand BROOKFIELD, Wis.--(BUSINESS WIRE)-- Bank of the West, a subsidiary of BNP
About this update from Fiserv, Inc.
[{"type":"text","content":"\nBank advances payment-focused engagement strategy ahead of strong customer demand \n\n BROOKFIELD, Wis.--(BUSINESS WIRE)--\nBank of the West, a subsidiary of BNP Paribas, is enabling its small business customers to send and receive money quickly and easily with Turnkey Service for Zelle®: Small Business from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions.\n\nAs one of the first financial institutions to bring the benefits of Zelle to its small business customers, Bank of the West will be at the forefront of meeting demand for convenient ways to pay and get paid.\n\n“We’ve seen through the roof growth of Zelle person-to-person payments among our retail banking customers, especially in the wake of COVID-19,” said Hisham Salama, Executive Vice President and Chief Digital Officer at Bank of the West. “And we have been receiving significant customer demand from small businesses looking for similar capabilities.”\n\nThe Bank of the West digital strategy is centered on payments, an approach designed to increase customer engagement and deepen relationships. After successfully utilizing Turnkey Service for Zelle from Fiserv to enable person-to-person (P2P) payments for consumers, the bank is now extending Zelle payments to its small business customers of all sizes across a range of industries.\n\nWorking with Fiserv allowed the bank to reduce time to market, and this approach will provide flexibility that will enable the bank to scale and adapt to future customer demand.\n\n“Small businesses are a priority for us, and we serve customers that range from startups to mid-level,” said Michelle Di Gangi, Executive Vice President and Head of Small Business & Medium Enterprise at Bank of the West. “It was essential that we offer an easy-to-use payments capability that was also cost effective, as small businesses want to manage their time and expenses carefully.”\n\nTurnkey Service for Zelle: Small Business allows financial institutions to enable small businesses with a U.S. bank account to send, request and receive digital payments among eligible customers and suppliers – without cash or checks. Small businesses can:\n\n\nReceive funds typically within minutes, not days, when the recipient’s email address or U.S. mobile number is already enrolled with Zelle\n\n\nReduce concerns about missing ...