Fifth Third Bank Recognized by USA Today for America’s Best Customer Service for Financial Services

About this update from Fifth Third Bancorp

[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":281,"url":"https://media.zenfs.com/en/business-wire.com/70198bf5c86a2ebc5495085b8aa61462"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/usnAOwqbNWGiLO66wLo_OA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTU2MjtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/70198bf5c86a2ebc5495085b8aa61462","width":480,"height":281}},"lazy":false},{"type":"text","content":"CINCINNATI, January 23, 2026--(BUSINESS WIRE)--Fifth Third (Nasdaq: FITB) today received a 5-star rating in USA Today’s inaugural America’s Best Customer Service for Financial Services study, which recognizes the leading companies in the financial services sector that provide the best customer service.","length":303,"tagName":"p"},{"type":"text","content":""We’re honored to receive this recognition, and it means even more knowing it comes directly from our customers," said Jamie Leonard, chief operating officer at Fifth Third. "As a relationship bank, we strive to meet customers’ needs by delivering personalized experiences. Their confidence validates the work our employees do every day to put customers first and ensure they have a positive, consistent experience across every channel."","length":457,"tagName":"p"},{"type":"text","content":"Fifth Third’s 5-star rating reflects the Bank’s vision to be the One Bank people most value and trust. The study asked U.S. customers to evaluate financial service providers across key service dimensions, including friendliness and appreciation of customers, professional competence, customer service, and availability and accessibility.","length":337,"tagName":"p"},{"type":"text","content":"Fifth Third continues to invest in delivering best-in-class customer experiences, through modern financial center designs, an expanding presence across the country, continuous improvements to Jeanie®, the Bank’s always-on virtual banking assistant, and award-winning digital banking tools that give customers faster, easier and more secure access to their money.","length":362,"tagName":"p"},{"type":"text","content":"Later this year, Fifth Third expects to extend this customer experience to Comerica customers, as Fifth Third integrates Comerica to form the ninth largest U.S. Bank.","length":166,...

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