Business
Absa Bank Strengthens Fraud Prevention, Fraud Investigation Customer Communication and Improves Collections Outcomes Using FICO Technology
JOHANNESBURG, April 27, 2026--Absa Group Limited, one of South Africa’s "big 5" banks, has dramatically improved debt collection strategies and fraud protection using customer communications technology from global analytics software leader FICO (NYSE:FICO). By using WhatsApp to instantly confirm suspected fraud transactions with customers, Absa improved self-solve cases by 47% for digital and card fraud and prevented significantly more fraud. Furthermore, Absa improved fraud investigation custom
About this update from Fair Isaac Corporation
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":1800,"height":644,"url":"https://media.zenfs.com/en/business-wire.com/2b6cff2e077329aa2dac997ddc1a9119"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/2van_0D9lBSPTp4iz2vF4A--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTM0Mw--/https://media.zenfs.com/en/business-wire.com/2b6cff2e077329aa2dac997ddc1a9119","width":960,"height":343},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/BHMjH5nnhvbzhcH1Z92v.Q--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD04NTg-/https://media.zenfs.com/en/business-wire.com/2b6cff2e077329aa2dac997ddc1a9119","width":1200,"height":429}},"lazy":false},{"type":"text","content":"South African banking leader innovates with WhatsApp and FICO® Customer Communication Services to engage customers instantly and drive measurable results","length":153,"tagName":"p","attribs":{}},{"type":"text","content":"JOHANNESBURG, April 27, 2026--(BUSINESS WIRE)--Absa Group Limited, one of South Africa’s "big 5" banks, has dramatically improved debt collection strategies and fraud protection using customer communications technology from global analytics software leader FICO (NYSE:FICO). By using WhatsApp to instantly confirm suspected fraud transactions with customers, Absa improved self-solve cases by 47% for digital and card fraud and prevented significantly more fraud. Furthermore, Absa improved fraud investigation customer communication by 121%, leading to improved fraud customer experience throughout the investigation stages. For its results in both fraud management and debt collection, Absa has won a 2026 FICO® Decision Award, chosen by an independent panel of judges.","length":781,"tagName":"p"},{"type":"text","content":"More information: https://www.fico.com/en/customer-lifecycle/contact-and-communicate","length":84,"tagName":"p"},{"type":"text","content":""Absa serves 13 million customers across Africa, and therefore recognized the critical need for constant adaptation and innovation in fraud prevention strategies. Absa operates within a dynamic banking environment shaped by rising fraud risks, customer vulnerabilities, and mounting regulatory pressures. To protect our customers and support them when they need us most, we needed smarter, faster ways to communicate," said Ally Mafunzwai...