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EXL recognized as Market Leader in HFS Research inaugural Customer Experience Service Providers report
NEW YORK, Aug. 05, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced that it has
About this update from Exlservice Holdings, Inc.
[{"type":"text","content":"NEW YORK, Aug. 05, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced that it has been recognized as a Market Leader in the HFS Research Horizons Customer Experience Service Providers 2024 report. The report, in its inaugural edition, ranks 22 leading service providers across their value propositions, execution and innovation capabilities, go-to-market strategy, and market impact. The Market Leader designation is the report’s highest distinction. The report highlights EXL’s proprietary customer service (CX) Maturity Assessment Framework, which assesses clients’ current CX practices across data, analytics, AI, tech, and operations parameters to identify gaps in their current strategy and build executable roadmaps that help them move up the maturity curve. The report also recognizes EXL’s innovative, AI-driven solutions, which provide clients with generative AI-powered smart agent assist capabilities, conversational AI solutions, and automated quality and audit tools to reduce costs and improve customer experience. “At EXL, we take great pride in learning the ins and outs of our client’s businesses so that we can bring the right domain context, design capabilities, and tech solutions that transform CX, generate timely mission-critical business insights and drive better business outcomes,” said Shashank Verma, senior vice president and global head of customer service transformation at EXL. “We’re proud to receive this recognition from HFS Research as we continue to work towards helping our clients optimize their customer interactions.” “EXL’s clients benefit from the company’s deep domain expertise and cutting-edge data and AI-led approach that powers their industry solutions,” said Melissa O'Brien, executive research leader, HFS Research. “We proudly recognize EXL as a Market Leader and look forward to their continued innovation in the customer experience space.” For more information about EXL and its CX services, please visit here. About EXL EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to t...