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EXL Health Named a Top Performer in 2021 KLAS Risk Adjustment & Analytics Performance Report
Report Finds 100% of Customers Would Purchase EXLClarity™ Again NEW YORK, Nov. 08, 2021 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading global analytics and
About this update from Exlservice Holdings, Inc.
[{"type":"text","content":"Report Finds 100% of Customers Would Purchase EXLClarity™ Again\nNEW YORK, Nov. 08, 2021 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading global analytics and digital solutions company, announced today its EXLClarity™ platform has been named a leader in the areas of loyalty, value and support in the 2021 Risk Adjustment & Analytics KLAS Performance Report. EXL customers scored the EXLClarity™ solution with a high overall score of 93.6 and an “A” rating for customer experience, making it a top-rated Risk Adjustment & Quality platform based on client feedback. The EXLClarity™ platform helps healthcare payers and providers improve their value-based strategies by delivering a 360-degree view of patient population risk. Drawing comprehensive, real-world data from Centers for Medicare and Medicaid Services (CMS) databases, claims data from the privately insured population, and clinical data from client electronic medical records (EMRs), EXLClarity™ delivers actionable insights into the patient population, enabling clients to achieve the best results possible while ensuring complete compliance. “The Risk Adjustment market consistently ranks among the most high-priority areas of focus for the payer and provider community, particularly as healthcare stakeholders make the transition from retrospective risk adjustment to prospective risk adjustment,” said Ryan Pretnik, Director, research and strategy in the KLAS Analytics business. “Based on our data, 39% of organizations are currently using their risk adjustment vendors for both Prospective and Retrospective analysis, underscoring the need for timely, highly flexible data and analytics capabilities.” Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 12 months using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and four yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars— culture, loyalty, operations, product, relationship, and value. EXL’s clients cited the firm’s web-based portal as user friendly and easy to navigate, ...