Press release
ComEd Reminds Customers of Expanded Assistance Options to Help with Energy Bills
Options include up to $500 in grants, more flexible payment options and waiving of fees CHICAGO--(BUSINESS WIRE)-- As many Illinois families and businesses
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[{"type":"text","content":"\nOptions include up to $500 in grants, more flexible payment options and waiving of fees\n\n CHICAGO--(BUSINESS WIRE)--\nAs many Illinois families and businesses continue to struggle with the financial challenges posed by the COVID-19 pandemic, ComEd reminds customers in need that a variety of assistance options are available. In June, ComEd announced a comprehensive customer-assistance package that offers eligible customers up to $500 in grants, waives fees and provides more flexible payment options.\n\n\n“In the midst of a public health and financial crisis, we understand that many families and businesses are struggling to make ends meet,” said ComEd CEO Joe Dominguez. “We want customers to know they can count on access to safe, reliable and affordable energy. That is why we’re doing all we can to continue to offer a variety of assistance options, and to make sure our customers are aware there are financial solutions available to fit their needs.”\n\n\nCustomers who are challenged in paying their outstanding balances and electric bills should contact ComEd's customer care team as soon as possible at 1-800-EDISON-1 (1-800-334-7661), Monday through Friday from 7 a.m. to 7 p.m. to take advantage of assistance options. More information is also available at ComEd.com/Support.\n\n\nComEd worked with the Illinois Attorney General’s office, the staff of the Illinois Commerce Commission and a broad group of stakeholders in June to develop a comprehensive, customer-support package that:\n\n\n\nExtends the Suspension of Disconnections. ComEd will provide continued relief from service disconnections by extending its suspension on disconnecting customers. For a limited time, ComEd will not disconnect service for nonpayment to help customers get back on their feet. This option will remain available based on the impact of COVID-19 on the northern Illinois economy.\n\n\nOffers Bill Assistance for Eligible Low-Income Customers. To help customers who are past due on their ComEd accounts, ComEd will provide additional bill assistance for eligible, low-income households earning less than 150 percent of the federal poverty level.\n\n\nMakes Available More Flexible Payment Arrangements. Under the comprehensive support package, customers will have additional flexible payment options, including longer payment plans in which payments will be spread o...