Press release
ComEd Reminds Customers of Enhanced and More Flexible Assistance Options Available to Help Pay Electric Bills
Energy company urges customers to reach out to be connected to expanded bill-assistance and payment options CHICAGO--(BUSINESS WIRE)-- Recognizing that many
About this update from Exelon Corporation
[{"type":"text","content":"\nEnergy company urges customers to reach out to be connected to expanded bill-assistance and payment options\n\n CHICAGO--(BUSINESS WIRE)--\nRecognizing that many Illinois families continue to face financial challenges brought on by both the pandemic and higher prices, ComEd reminds customers that finding help with paying electric bills could be a phone call or website away.\n\n“As the provider of a critical service, we’re committed to monitoring the changing economic conditions that challenge some of our customers’ ability to pay their electric bills and enhancing our range of support options that will keep the lights on,” said Melissa Washington, ComEd's chief customer officer and senior vice president of customer operations. “But to help our customers, we need to hear from them. ComEd urges anyone who would like to learn about the assistance options available to get in touch with the ComEd care center or visit ComEd.com immediately – ComEd is ready to assist all our customers.”\n\nComEd representatives can help connect eligible customers to funding available through state and federal assistance programs, including the Low Income Home Energy Assistance Program (LIHEAP), which is available through May 31, 2022. To bolster this support, ComEd also offers assistance through its Supplemental Arrearage Reduction Program (SARP), which is available to ComEd residential customers who qualified to receive energy-assistance benefits from LIHEAP.\n\n\"We have seen an unprecedented increase in the number of individuals seeking help with making ends meet, due to both the pandemic and other world events,” said Harold Rice, president and chief executive officer of the Community and Economic Development Association of Cook County (CEDA). “That’s why we’re committed, more than ever, to leveraging our more than 55 years of operations, education and engagement with local residents, and partnering with organizations like ComEd, to provide high-quality services to families who need them most.”\n\nAny customer experiencing difficulty with paying their electric bill is encouraged to call ComEd immediately at 1-800-334-7661 (1-800-EDISON-1), Monday through Friday from 7 a.m. to 7 p.m. to learn more on how to apply. Information on each of these options is available at ComEd.com/PaymentAssistance.\n\nEnhanced payment options\n\nIn addition to financia...