Press release
ComEd Names Ajit Apte as SVP of Customer Operations
Apte, a 20+ year veteran of Exelon, succeeds Melissa Washington, recently elevated to SVP of Governmental, Regulatory and External Affairs at ComEd
About this update from Exelon Corporation
[{"type":"text","content":"\nApte, a 20+ year veteran of Exelon, succeeds Melissa Washington, recently elevated to SVP of Governmental, Regulatory and External Affairs at ComEd\n\n\n CHICAGO--(BUSINESS WIRE)--\nComEd announced Ajit Apte, with more than two decades of experience in the industry and at Exelon, has been appointed to the role of senior vice president of Customer Operations. Effective earlier this month, this key appointment will position ComEd to continue to enhance the customer experience for over 9 million people served in northern Illinois.\n\n\nApte will lead ComEd’s customer-facing teams, including the utility’s customer care center, customer financial operations, large customer solutions, smart grid and field meter services and clean energy solutions teams. In this new role, he will help ensure that every customer receives the support they need to successfully navigate their clean energy journey. This includes delivering programs that help reduce energy usage and connecting in-need customers with ComEd’s menu of billing assistance options, such as the upcoming Low Income Discount program launching in January.\n\n\n“Ajit is a highly respected leader in our industry with a track record of success within the Exelon business, having demonstrated his ability to lead operational initiatives that directly enhance the customer experience,” said ComEd President and CEO Gil Quiniones. “Given the dramatic changes occurring within our industry, including rapidly evolving customer demands, it is essential to have someone with Ajit’s knowledge and experience who can support ComEd customers as we continue to advance the clean energy transition.”\n\n\nApte first joined Exelon in 2002 and has held executive roles within Exelon and Baltimore Gas and Electric (BGE) overseeing information technology, customer strategy, technical services and customer operations. Most recently, Apte has served as the vice president of Customer Operations at BGE, where he has led the company in reshaping the customer experience, including leading key technology upgrades to enhance the customer portal for BGE’s 1.3 million electric and 700,000 natural gas customers, and driving various efforts to elevate the customer experience across the Exelon enterprise.\n\n\n“It is a privilege to serve ComEd’s Customers and an exciting time to join ComEd. I am proud to build on the impres...