Press release
ComEd Connects Record Number of Customers with Bill-Assistance Programs in First Quarter of 2023
Customers urged to contact ComEd to learn about available programs to help them pay bills, reduce energy use CHICAGO--(BUSINESS WIRE)-- During the first
About this update from Exelon Corporation
[{"type":"text","content":"\nCustomers urged to contact ComEd to learn about available programs to help them pay bills, reduce energy use\n\n\n CHICAGO--(BUSINESS WIRE)--\nDuring the first quarter of 2023, ComEd helped connect more than 87,000 eligible customers to more than $26 million in bill assistance. This is both the largest amount of assistance provided – and second-largest number of customers supported – for any first quarter dating back to at least 2019. In all of 2022, ComEd connected 211,000 eligible customers to nearly $129 million in assistance.\n\n\nThese results come after ComEd has introduced new financial assistance options that were informed by a ComEd-commissioned study that looked at how to support customers in light of CEJA’s ambitious goals for creating an equitable transition to a decarbonized future. This work helped ComEd better understand the inequities that have long impacted many communities in the company’s service territory, the barriers people within these communities face, and identified opportunities to help these individuals overcome these barriers.\n\n\n“We are constantly striving to improve our programs and approach to ensure customers in need are aware of and are connected with available assistance,” said Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations. “Some of our recent key learnings have been that people need us to meet them where they are, offer real help and make access to that help as simple as possible – and we’re pleased to have successfully implemented new programs and hosted a number of community resource fairs to do just that.”\n\n\nIn January, ComEd expanded its portfolio of customer-assistance programs with the following options:\n\n\n\nCatch Up and Save: A two-part program that provides monthly credits to an eligible customer’s bill to eliminate past-due balances, as well as a free energy savings kit – while supplies last – to help families save on future energy bills. Each kit includes home products designed to help lower home energy use while improving the efficiency of the home.\n\n\n\nFresh Start Services: Provides customers with both online and person-to-person help customers become aware of and navigate the options available to manage bills and energy use. This program also offers customers tools that will alert them when their energy use is trend...