Business
Evolv Technology Partners With Ricoh to Provide Comprehensive Service Delivery Throughout North America
Program aims to facilitate rapid expansion and address growing demand for security screening WALTHAM, Mass. & EXTON, Pa.--(BUSINESS WIRE)-- Evolv Technology
About this update from Evolv Technologies Holdings, Inc.
[{"type":"text","content":"\nProgram aims to facilitate rapid expansion and address growing demand for security screening\n\n\n WALTHAM, Mass. & EXTON, Pa.--(BUSINESS WIRE)--\nEvolv Technology (NASDAQ: EVLV), the leader in AI-based weapons detection security screening, has announced a partnership with Ricoh USA, Inc., one of the largest global service delivery organizations, to expand Evolv’s customer service program. The partnership comes in support of recent company growth as Evolv continues to partner with venues throughout North America to help create safer places for people to live, work, learn, and play.\n\n\nWith an increasing customer base reflecting the demand for Evolv’s advanced screening solution, Evolv remains dedicated to world-class service to meet customer needs. The new support and service partnership will leverage Ricoh’s well-established and comprehensive Service Advantage program to extend Evolv’s coverage, capacity and capability to provide better, faster service for the more than 600 current customers and future venues secured by Evolv.\n\n\nKey benefits of the expanded customer service and support program include:\n\n\n\nIncreased Field Service Resources: The partnership will provide an increased workforce of highly trained field engineers to eventually include nearly 250 Ricoh technicians located throughout the United States. This will provide faster enablement of resources to customers for break-fix and preventative maintenance services.\n\n\n\n\nExpanded Technical Support Desk: Evolv’s 24x7 help desk will now be staffed with trained technical engineers who can provide meaningful first response/Level 1 technical support from the moment of the first phone call. Over time, this team will graduate to also providing Level 2 support.\n\n\n\n\nExpedited Parts: In the coming months, Evolv will expand the number of locations around the country where parts are stored, enabling faster delivery.\n\n\n\n“Like Evolv, Ricoh is a customer-centric organization. We fully expect that as the partnership matures, the breadth and depth of our combined expertise will deliver incredible value to our customer base,” said Betsy Fallon, vice president of customer experience at Evolv.\n\n\n“Ricoh’s service delivery and program management capabilities will enable Evolv to more rapidly scale throughout North America and better tackle the growing concerns and ...