Equinix Promotes Tara Risser to President, Americas

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[{"type":"text","content":"REDWOOD CITY, Calif., April 19, 2022 /PRNewswire/ -- Equinix, Inc. (Nasdaq: EQIX), the world's digital infrastructure company™, today announced the appointment of Tara Risser, a seven-year Equinix veteran, to the position of President, Americas. In this role, Risser will be responsible for the regional management, strategy and growth plan for Equinix in the Americas region, including existing operations in Brazil, Canada, Colombia, Mexico and the U.S.\n\nHighlights/Key Facts\nRisser succeeds Jon Lin, who served as President, Americas since 2019 and was appointed EVP & GM, Data Center Services earlier this year, managing the Equinix Data Center Services portfolio and its market-leading interconnected colocation franchise.Risser has held various roles since joining Equinix in 2015, most recently as Senior Vice President, Global Customer Care and Experience. In this role, she broadened the organization from reactive support to proactive customer engagement to better meet customers' accelerating digital transformation requirements. This included optimizing success and support teams and spearheading system enhancements across the entire customer journey to ensure customers are able to more easily and effectively leverage Equinix's digital infrastructure services. As a result, customer satisfaction, as measured by NPS, has increased progressively, reaching an all-time annual high in 2021.Before being promoted to lead the Global Customer Care and Experience organization, Risser served in multiple leadership roles within the Customer Care organization, including Vice President, Global Customer Success Management; Vice President, Americas Customer Success Management; and Senior Director, Customer Success Management. During this time, Equinix experienced unprecedented growth and expansion, driving Risser's decision to globalize the organization to be more responsive to customer needs and provide a more seamless customer experience.Prior to Equinix, Risser served in a variety of roles over her 14 years at Level 3 Communications, including leadership positions in Sales Effectiveness, Integration, Sales Engineering and Customer Care. Her tenure included managing several complex acquisition integrations, increasing the productivity of the sales organization and implementing an improved quote-to-cash environment that captured revenue more quic...

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