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Enphase Energy Customer Support Now Available 24/7 Globally
FREMONT, Calif., April 07, 2021 (GLOBE NEWSWIRE) -- Enphase Energy, Inc. (NASDAQ: ENPH), a global energy management technology company and the world’s leading
About this update from Enphase Energy, Inc.
[{"type":"text","content":"FREMONT, Calif., April 07, 2021 (GLOBE NEWSWIRE) -- Enphase Energy, Inc. (NASDAQ: ENPH), a global energy management technology company and the world’s leading supplier of microinverter-based solar-plus-storage systems, today announced that the Company is now providing 24/7 support for installers and Enphase system owners globally across its phone, online chat, and email communications channels. Providing around-the-clock support builds on the commitment Enphase has made to delivering the industry’s best customer experience. In recent years, Enphase has introduced online chat support; the Enphase Community platform for direct engagement with other Enphase system owners; Enphase University, an advanced online learning platform; and rapid, remote microinverter activation and returns processing with the Service-on-the-Go tool. “The expansion to 24/7 customer support illustrates that Enphase understands the importance of backing its installers and being there for customers when the grid is not,” said Joe Dazzio, chief operating officer at Efficient Home Services. “We take providing homeowners with the security of back-up power seriously and always-on support for always-on solar-plus-storage technology is simply the right thing to do for our customers.” “As Enphase evolves from being the world’s leading supplier of microinverters to becoming the world’s leading home energy management systems provider, having a support organization with 24/7 availability is essential,” said Arthur Souritzidis, CEO of Momentum Solar. “Our customer base continues to grow due to strong demand, and with offerings like 24/7 support from Enphase we can deliver an exceptional customer experience.” “In just over three years, Enphase has completely changed the game in terms of the kind of customer support installers should expect from a solar and storage technology company,” said Jim Gitas, founder and chief executive officer at Your Energy Solutions. “Home energy security and resilience are vital for all homeowners, and Enphase moving to 24/7 customer support augments our work in ensuring that our customers’ systems are up and running.” “At Enphase, we are turning our customer-first mantra into meaningful actions,” said Jeff McNeil, chief operating officer at Enphase Energy. “Beyond providing always-on support, we are improving our tools, processes, and system...