Press release
eHealth to Kick Off Medicare's Annual Enrollment Period With Enhanced Quality Initiatives to Help Consumers Find the Right Plan
More in-house licensed agents New telesales role introduced to ensure optimal plan choice Plan recommendation tool re-launched as PlanPrescriber SANTA CLARA,
About this update from Ehealth, Inc.
[{"type":"text","content":"More in-house licensed agents\n New telesales role introduced to ensure optimal plan choice\n Plan recommendation tool re-launched as PlanPrescriber\n\n\nSANTA CLARA, Calif., Oct. 14, 2021 /PRNewswire/ -- eHealth, Inc. (NASDAQ: EHTH) (eHealth.com) will mark the October 15, 2021 opening of Medicare's Annual Enrollment Period (AEP) with multiple initiatives aimed at improving the quality and longevity of Medicare enrollments.\n\n \n \n \n \n \n \n\n \nSales integrity agents confirm choices; compensation tied to enrollment qualityIt's always been eHealth's goal to match Medicare beneficiaries with the right plan for their personal needs and budget, but the company has rededicated itself to ensuring quality enrollments. eHealth established new sales integrity agents to confirm the enrollee's decision and answer any lingering concerns at the point of enrollment. It also rolled out a new cloud-based agent monitoring system and restructured agent compensation incentives to place more focus on addressing the longer-term coverage needs of customers.\nMore in-house Medicare agents with more training than ever beforeFollowing last year's open enrollment season, eHealth launched an initiative to significantly increase the number of its in-house agents and decrease its reliance on third-party agents. As the company enters this year's AEP, in-house agents account for 95% of all eHealth agents, compared to 50% prior to AEP last year. This year, eHealth agents have undergone additional levels of training to help ensure quality enrollments. A new milestone for Customer Center adoption eHealth's Customer Center was launched in October 2020. As recently announced, the company enters Medicare AEP with over 160,000 Medicare beneficiary Customer Center accounts. The Customer Center allows beneficiaries to create secure personal profiles describing their prescription drugs, preferred doctors and pharmacies, their current Medicare insurance plan, and other relevant heath care data. The Customer Center is designed to strengthen and support eHealth's relationships with its customers and to help retain their business when it's time to review their plan coverage choices for a new year.\nA new emphasis on online shopping toolseHealth is continuously testing and improving its self-service shopping tools for Medicare beneficiaries. Beneficiaries shopping at e...