Press release
eHealth Insights 2022 Retrospective: A Deeper Understanding of Medicare Beneficiaries' Sentiments & Experiences
eHealth highlights findings from multiple surveys and more than 12,000 respondents over the course of the year SANTA CLARA, Calif., Dec. 14, 2022 /PRNewswire/
About this update from Ehealth, Inc.
[{"type":"text","content":"eHealth highlights findings from multiple surveys and more than 12,000 respondents over the course of the year\nSANTA CLARA, Calif., Dec. 14, 2022 /PRNewswire/ -- Today eHealth, Inc. (Nasdaq: EHTH) (eHealth.com), highlighted findings gathered through its eHealth Insights research over the course of the year. With a special focus on Medicare beneficiaries, eHealth published nine reports in 2022, surveying more than 12,000 consumers and exploring costs and plan selection trends.\n\"We're proud of the work we do at eHealth, not only to help Medicare beneficiaries enroll in coverage, but also to better understand their experiences, expectations, and concerns when it comes to Medicare,\" said eHealth CEO Fran Soistman. \"This year we broke new ground in our research, uncovering key insights into seniors' experience with Medicare Advantage and other important issues like health care cost inflation and mental health care. Market intelligence like this helps us to refine the customer experience and more effectively serve beneficiaries.\"\neHealth Insights surveys and data-based reports from 2022 can be found through the company's newsroom. Special highlights from 2022 surveys and reports of continuing relevance are provided below.\nOn Medicare Advantage:\nMedicare Advantage has come under some scrutiny but most enrollees are happy with their coverage: 88% said they were either \"very satisfied\" (63%) or \"somewhat satisfied\" (25%) with their plans. A similar number (86%) would recommend Medicare Advantage to family or friends.Most Medicare Advantage enrollees can't afford the alternatives: Two-thirds (67%) of those who chose Medicare Advantage over Medicare Supplement (Medigap) said they did so because Medigap was too expensive. If forced to find similar coverage elsewhere, 73% said they could afford monthly premiums of only $50 or less.On seniors and mental health care:\nThe COVID pandemic made seniors more willing to seek mental health care: eHealth found that nearly half (48%) of seniors were \"very willing\" to seek mental health care this year compared to 35% before the pandemic. Nearly 40% said pandemic conditions made them feel more lonely and isolated.Mental health care is important to seniors but many don't understand their benefits: 72% said mental health benefits are important to them when picking a health insurance plan, b...