Business
Rogue Credit Union Expands eGain Deployment Across Enterprise with Integrated Knowledge + AI and AI Agent Platforms
Leading Oregon-based credit union scales eGain adoption to power member service excellence and sales enablement through upcoming merger and growthSUNNYVALE, Calif., Jan. 20, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI knowledge software for customer engagement, today announced that Rogue Credit Union has significantly expanded its use of eGain’s AI Knowledge Hub and agent assistance platforms across both contact center and enterprise operations. The expansion represen
About this update from Egain Corporation
[{"type":"image","alt":"eGain Corporation","displaySize":"","headline":null,"caption":"eGain Corporation","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":300,"url":"https://media.zenfs.com/en/globenewswire.com/58faa0972616e229191ef1a3256cf990"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/DvlO1hHP8q7yyuTSLwnfOA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTQyMDtjZj13ZWJw/https://media.zenfs.com/en/globenewswire.com/58faa0972616e229191ef1a3256cf990","width":300,"height":300}},"lazy":false},{"type":"text","content":"Leading Oregon-based credit union scales eGain adoption to power member service excellence and sales enablement through upcoming merger and growth","length":146,"tagName":"p"},{"type":"text","content":"SUNNYVALE, Calif., Jan. 20, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI knowledge software for customer engagement, today announced that Rogue Credit Union has significantly expanded its use of eGain’s AI Knowledge Hub and agent assistance platforms across both contact center and enterprise operations. The expansion represents a strategic evolution to a fully integrated Knowledge + AI and AI Agent platform, positioning eGain as a core technology foundation as Rogue prepares for its merger with Members 1st Credit Union.","length":552,"tagName":"p"},{"type":"text","content":"“Rogue Credit Union’s expansion demonstrates the power of integrated knowledge and AI to transform member experiences at scale,’” said Ashu Roy, CEO of eGain. “As they prepare for an important merger, Rogue is leveraging our platform to ensure consistency, empower their teams with real-time guidance, and deliver the personalized service their members expect. This is exactly the kind of strategic platform adoption that drives measurable business outcomes in financial services.”","length":481,"tagName":"p"},{"type":"text","content":"The expanded deployment includes eGain Knowledge + AI for both contact center and enterprise use, eGain AI Agent for contact center and enterprise operations, eGain Sales Advisor, enterprise integrations with Microsoft Teams and Talkdesk, and managed services. This broader platform adoption enables Rogue to deliver contextual, AI-powered assistance directly within the daily workflows of Member Service Representatives (MSRs) and branch staff across the organization.","length":469,"tagName":"p"...