eGain Reports Record Revenue in Second Quarter of Fiscal 2022, Up 20% Year Over Year, and Raises Revenue Guidance for Full Fiscal Year

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[{"type":"text","content":"SUNNYVALE, Calif., Feb. 03, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading cloud platform provider of customer engagement automation, today announced financial results for its fiscal 2022 second quarter ended December 31, 2021. “Strong bookings drove record revenue in the quarter, well ahead of our guidance and consensus estimates,” said Ashu Roy, eGain’s CEO. “Knowledge management is the #1 technology recommended by Gartner for Customer Service in 2022. We are leading the charge to add omnichannel solve capabilities to customer engagement with the eGain Knowledge Hub. Also, we heartily congratulate BT Consumer, one of our marquee clients, for winning the 2021 KM Reality award. And we thank the IRS whose agency sponsorship helped us receive FedRAMP authorization for our SaaS suite.” Fiscal 2022 Second Quarter Financial Highlights Total revenue was $23.1 million, up 20% year over year.SaaS revenue was $20.5 million, up 26% year over year.Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.Total non-GAAP gross margin was 78%, up 200 basis points year over year.GAAP net loss was $826,000, or $0.03 per share on a basic and diluted basis, compared to GAAP net income of $1.6 million, or $0.05 per share on a basic and diluted basis, in Q2 2021.Non-GAAP net income was $3.0 million, or $0.10 per share on a basic and diluted basis, compared to non-GAAP net income of $2.0 million, or $0.07 per share on a basic basis and $0.06 per share on a diluted basis, in Q2 2021.Total cash and cash equivalents were $68.5 million, compared to $54.2 million in Q2 2021. Fiscal 2022 First Six Months Financial Highlights Total revenue was $44.5 million, up 16% year over year.SaaS revenue was $39.6 million, up 23% year over year.Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.Total non-GAAP gross margin was 78%, up 200 basis points year over year.GAAP net loss was $275,000, or $0.01 per share on a basic and diluted basis, compared to GAAP net income of $3.7 million, or $0.12 per share on a basic basis and $0.11 per share on a diluted basis, in Q2 2021.Non-GAAP net income was $5.7 million, or $0.18 per share on a basic and diluted basis, compared to non-GAAP net income of $4.6 million, or $0.15 per share on a basic basis and $0.14 per share on a diluted basis, in Q2 2021.Cash provided from op...

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