eGain Announces Second Quarter 2026 Financial Results

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[{"type":"image","alt":"eGain Corporation","displaySize":"","headline":null,"caption":"eGain Corporation","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":300,"url":"https://media.zenfs.com/en/globenewswire.com/58faa0972616e229191ef1a3256cf990"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/DvlO1hHP8q7yyuTSLwnfOA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTQyMDtjZj13ZWJw/https://media.zenfs.com/en/globenewswire.com/58faa0972616e229191ef1a3256cf990","width":300,"height":300}},"lazy":false},{"type":"text","content":"AI Knowledge Hub ARR Increases 27% Year Over Year","length":49,"tagName":"p"},{"type":"text","content":"SUNNYVALE, Calif., Feb. 03, 2026 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management solutions, today announced financial results for its fiscal 2026 second quarter ended December 31, 2025.","length":233,"tagName":"p"},{"type":"text","content":"“I am pleased with our second-quarter performance, highlighted by the 27% year-over-year growth in AI Knowledge Hub ARR,” said Ashu Roy, eGain’s CEO. “AI Knowledge Hub now represents 64% of our total SaaS ARR, and we continued to build momentum with several customer wins during the quarter. One notable addition was Achmea, a leading European insurance and financial services group, which selected eGain to support 21,000 users across its contact center and enterprise teams.”","length":477,"tagName":"p"},{"type":"text","content":"Fiscal 2026 Second Quarter Financial Highlights","length":47,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Total revenue was $23.0 million, up 3% year over year.","length":54,"tagName":"p"}]},{"val":[{"type":"text","content":"AI Knowledge Hub annual recurring revenue grew 27% year over year to $48.4 million, contributing 64% of total SaaS annual recurring revenue.","length":140,"tagName":"p"}]},{"val":[{"type":"text","content":"GAAP gross margin was 73%, compared to 70% in Q2 fiscal 2025.","length":61,"tagName":"p"}]},{"val":[{"type":"text","content":"Non-GAAP gross margin was 74%, up from 71% in Q2 fiscal 2025.","length":61,"tagName":"p"}]},{"val":[{"type":"text","content":"GAAP net income was $2.3 million, or $0.09 per share on a basic basis and $0.08 per share on a diluted basis, compared to GAAP net income of $671,000, or $0.02 per share on a basic and diluted basis, in Q2 f...

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