Business
Notice of cyber security incident
Notice of cyber security incident.
About this update from Easyjet Plc
[{"type":"text","content":"\n \n \n RNS Number : 3627N\n easyJet PLC\n 19 May 2020\n \n \n \n \n 19 May 2020\n \n \n easyJet plc\n \n \n ('easyJet' or the 'Company')\n \n \n \n \n \n Notice of cyber security incident\n \n \n Following discussions with the Information Commissioner's Office (\"ICO\"), the Board of easyJet announces that it has been the target of an attack from a highly sophisticated source. As soon as we became aware of the attack, we took immediate steps to respond to and manage the incident and engaged leading forensic experts to investigate the issue. We also notified the National Cyber Security Centre and the ICO. We have closed off this unauthorised access. \n \n \n Our investigation found that the email address and travel details of approximately 9 million customers were accessed. These affected customers will be contacted in the next few days. If you are not contacted then your information has not been accessed. Other than as referenced in the following paragraph, passport details and credit card details of these customers were not accessed. \n \n \n Our forensic investigation found that, for a very small subset of customers (2,208), credit card details were accessed. Action has already been taken to contact all of these customers and they have been offered support. \n \n \n We take issues of security extremely seriously and continue to invest to further enhance our security environment. \n \n \n There is no evidence that any personal information of any nature has been misused, however, on the recommendation of the ICO, we are communicating with the approximately 9 million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing. We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.\n \n \n We're sorry that this has happened, and we would like to reassure customers that we take the safety and security of their information very seriously. \n \n \n easyJet is in the process of contacting the relevant customers directly and affected customers will be notified no later than 26th of May.\n \n \n Customers can also find furt...