Business
Dutch Bros and Chick-fil-A Lead in Satisfaction, Taco Bell Dominates Speed, and Raising Cane's Excels in Food Quality in Intouch Insight's 25th Annual Drive-Thru Study
Intouch Insight, a leader in customer experience solutions, today announced the release of its 25th Annual Drive-Thru Study, in partnership with QSR® Magazine. This milestone edition looked at 13 leading QSR brands, including McDonald's, Chick-fil-A, Burger King, Wendy's, Taco Bell, KFC, Raising Cane's, Popeyes, Dutch Bros, Tim Hortons, Starbucks, Dunkin', and Arby's.
About this update from Dutch Bros Inc.
[{"type":"text","content":"OTTAWA, ON, Oct. 1, 2025 /PRNewswire/ -- Intouch Insight, a leader in customer experience solutions, today announced the release of its 25th Annual Drive-Thru Study, in partnership with QSR® Magazine. This milestone edition looked at 13 leading QSR brands, including McDonald's, Chick-fil-A, Burger King, Wendy's, Taco Bell, KFC, Raising Cane's, Popeyes, Dutch Bros, Tim Hortons, Starbucks, Dunkin', and Arby's.","length":441,"tagName":"p"},{"type":"image","alt":"Intouch Insight","displaySize":"","headline":null,"caption":"Intouch Insight","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":169,"url":"https://media.zenfs.com/en/prnewswire.com/ba7799eda86519a59feb954bff2938d0"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/2NSfxX6LN5mapyyo1Fa2zg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTI5ODtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/ba7799eda86519a59feb954bff2938d0","width":400,"height":169},"resize_sm":{"url":"https://s.yimg.com/ny/api/res/1.2/oAT6uCUL0NQHh4kiQIHfMg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTY0MDtoPTI3MDtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/ba7799eda86519a59feb954bff2938d0","width":400,"height":169}},"href":"https://mma.prnewswire.com/media/2786265/Intouch_Insight_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""This year's results show both the challenges and opportunities in today's drive-thru," said Sarah Beckett, Vice President of Sales and Marketing at Intouch Insight. "The drive-thru is no longer just about speed. It has evolved into a digital fulfillment hub where each transaction is more complex. So the question is no longer just 'How do we get faster?' but now, 'How can we design our drive-thru workflows and leverage technology to optimize for this new reality, while still maintaining efficiency for the customer queue?"","length":572,"tagName":"p"},{"type":"text","content":"Key Findings from the 25th Annual Study:","length":40,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Speed still sets the tone: Overall, the total time was 3 seconds faster compared to 2024 (excluding new brands), with the "Classic" segment (including Burger King, McDonald's, Taco Bell, Wendy's, and Arby's) leading the way at an average total time o...