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Duke Energy leverages AI to protect customers and combat scams

Duke Energy is advancing its commitment to customer safety by deploying artificial intelligence (AI) to detect scams targeting energy customers. This innovative technology scans websites, social media and paid advertisements for open-source social engineering threats, helping to protect customers from fraudulent schemes.

articleDuke Energy Corporation (holding Company)February 12, 20263/company/duke-energy-corporation/news/duke-energy-leverages-ai-protect-155700158
Duke Energy leverages AI to protect customers and combat scams

About this update from Duke Energy Corporation (holding Company)

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