Business
DraftKings Makes Royal Debut in Online Sports Betting and iGaming Industry, While Bluesky Receives Highest Social Media Score Ever, ACSI Data Show
ANN ARBOR, Mich., July 22, 2025--Customer satisfaction among video streaming services slips, while social media and subscription TV are stable, according to the ACSI.
About this update from Draftkings Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":376,"url":"https://media.zenfs.com/en/business-wire.com/88aa8bfcf600ce2ca83c9c0951470592"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/VoikMa7_U2fc9JdGBvo2_g--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTc1MjtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/88aa8bfcf600ce2ca83c9c0951470592","width":480,"height":376}},"lazy":false},{"type":"text","content":"ANN ARBOR, Mich., July 22, 2025--(BUSINESS WIRE)--According to the American Customer Satisfaction Index (ACSI®) Entertainment Study 2025, video streaming stumbles 1% to a score of 78 (on a 100-point scale). Social media (74) and subscription TV (70) are unchanged, and online sports betting and iGaming debuts with an ACSI score of 76.","length":335,"tagName":"p"},{"type":"text","content":"While satisfaction with digital entertainment is mostly steady, these industries must find new ways to add value and variety to keep customers happy in an uncertain economy.","length":173,"tagName":"p"},{"type":"text","content":""Right now, we face a critical inflection point across digital entertainment and betting platforms," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Consumers are no longer just seeking services. They're demanding comprehensive, intuitive experiences that respect their time and wallet. The winners in this increasingly competitive environment will be the ones who can seamlessly integrate technological innovation, personalized engagement, and clear value propositions."","length":580,"tagName":"p"},{"type":"text","content":"Paramount+, Peacock, and YouTube Premium share video streaming lead","length":67,"tagName":"p"},{"type":"text","content":"Three brands — Paramount+, Peacock, and YouTube Premium — sit atop the video streaming industry with scores of 80 apiece. The former improves 3% year over year, while the latter two are unchanged. All three leading platforms receive strong scores for overall quality and value.","length":277,"tagName":"p"},{"type":"text","content":"Last year’s leader Amazon Prime Video slides 4% to meet Netflix (unchanged) at 79. HBO Max (unchanged) and Hulu (down 1%) are next at 78 each, followed b...