Business
New Study Reveals How Self-Service is Reshaping Retail in Australia
A recent study titled "The Evolution of Self-Checkout in Australia: Insights from Retailers and Consumers" from IDC and sponsored by Diebold Nixdorf (NYSE: DBD)*, reveals how self-service is reshaping customer experience in retail stores and why retailers' concepts are moving beyond speed and convenience to drive customer experience, efficiency and revenue growth.
About this update from Diebold Nixdorf Incorporated
[{"type":"text","content":"Key findings include self-service as preferred checkout option for consumers, valuing speed, simplicity and control, but also point out what should be improved","length":159,"tagName":"p"},{"type":"text","content":"NORTH CANTON, Ohio, Jan. 29, 2026 /PRNewswire/ -- A recent study titled "The Evolution of Self-Checkout in Australia: Insights from Retailers and Consumers" from IDC and sponsored by Diebold Nixdorf (NYSE: DBD)*, reveals how self-service is reshaping customer experience in retail stores and why retailers' concepts are moving beyond speed and convenience to drive customer experience, efficiency and revenue growth.","length":430,"tagName":"p"},{"type":"image","alt":"Australian consumers prefer self-checkouts but expect better in-store experience","displaySize":"","headline":null,"caption":"Australian consumers prefer self-checkouts but expect better in-store experience","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":267,"url":"https://media.zenfs.com/en/prnewswire.com/5bda5efaa042f99131982ea76d117ca3"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/eFiRsufVEKZbdQ0mjl3IKw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTQ3MTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/5bda5efaa042f99131982ea76d117ca3","width":400,"height":267}},"href":"https://mma.prnewswire.com/media/2872468/Australian_consumers.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"These insights are largely based on two IDC online surveys conducted across Australia in early 2025: one with 1,000 consumers and another with more than 180 retailers from various segments, including Food and Beverage, Grocery, Fashion and Apparel, and Fuel and Convenience.","length":274,"tagName":"p"},{"type":"text","content":"The study states that more than two-thirds of Australian consumers prefer self-checkout, mainly when they are shopping alone, in a hurry, or want to avoid long queues. On the other hand, checkout delays, trust concerns and inflexible systems can frustrate Australian shoppers. They expect better in-store experience, including intuitive help when needed, support for diverse payment methods and more choice when shaping their own shopping process.","length":447,"tagName":"p"},{"type":"text","content":"Stephanie Krishnan, associate vice president at IDC Asia/Pacific, said: "For today...