Business
Deluxe Merchant Services Wins National Call Center Award of Distinction for 13th Consecutive Year
MINNEAPOLIS, August 13, 2025--Deluxe (NYSE: DLX), a trusted Payments and Data company, has received the 2025 Association of TeleServices International (ATSI) Call Center Award of Distinction, recognizing the exceptional performance of the Deluxe Merchant Services customer care team. This marks the 13th consecutive year Deluxe has earned this national honor.
About this update from Deluxe Corporation
[{"type":"text","content":"MINNEAPOLIS, August 13, 2025--(BUSINESS WIRE)--Deluxe (NYSE: DLX), a trusted Payments and Data company, has received the 2025 Association of TeleServices International (ATSI) Call Center Award of Distinction, recognizing the exceptional performance of the Deluxe Merchant Services customer care team. This marks the 13th consecutive year Deluxe has earned this national honor.","length":376,"tagName":"p"},{"type":"text","content":"Presented at ATSI’s 2025 Annual Conference in Phoenix, AZ, the Award of Distinction is used to evaluate professional call center agents across North America and the UK over a six-month period, with independent judges scoring teams on real-world call scenarios that require complex problem-solving and high-quality customer care.","length":328,"tagName":"p"},{"type":"text","content":""Being recognized 13 years in a row by ATSI underscores the extraordinary work of our customer service professionals, who bring skill, patience, and a deep commitment to our clients every day," said Brian Mahony, President of Merchant Services at Deluxe. "Customer support is not just a function—it’s a strategic advantage that helps drive success for the thousands of businesses we serve."","length":410,"tagName":"p"},{"type":"text","content":"Deluxe Merchant Services is a complete payment processing solution that supports a wide range of payment methods, simplifies PCI compliance, and ensures a seamless checkout experience. Its U.S.-based support team operates 24/7 via phone, email, and chat, maintaining an industry-leading average tenure of 36 months among front-line agents. On average, the team fields approximately 15,000 calls per month and continues to improve service benchmarks year over year.","length":464,"tagName":"p"},{"type":"text","content":"ATSI’s judging panel evaluates call centers on key criteria, including:","length":71,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Customer Relationship Management (CRM) Capabilities","length":51,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Courtesy to Caller","length":18,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Overall Professionalism","length":23,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Use of Proper Call Techniques","length":29,"tagName":"p","attribs":{}}]},{"val":[{"t...