Health
Aetna launches Aetna Mental Health On Demand to provide real time access to care and ongoing support
Aetna®, a CVS Health® company (NYSE: CVS) today announced Aetna Mental Health On Demand to broaden access to care and give members greater control over their mental health journey. Beginning in 2027, Aetna members enrolled in the service will have real time access to care and a plan to receive ongoing support via the member website.
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[{"type":"text","content":"In the initial launch, Aetna clinicians connected with members in just 13 seconds","length":81,"tagName":"p","attribs":{}},{"type":"text","content":"HARTFORD, Conn., May 28, 2026 /PRNewswire/ -- Aetna®, a CVS Health® company (NYSE: CVS) today announced Aetna Mental Health On Demand to broaden access to care and give members greater control over their mental health journey. Beginning in 2027, Aetna members enrolled in the service will have real time access to care and a plan to receive ongoing support via the member website.","length":380,"tagName":"p"},{"type":"image","alt":"Image provided by Aetna, a CVS Health company.","displaySize":"","headline":null,"caption":"Image provided by Aetna, a CVS Health company.","className":"","disableSlideshowImg":false,"size":{"original":{"width":399,"height":78,"url":"https://media.zenfs.com/en/prnewswire.com/f2d82b01823a9a0f6af8e9721845de4b"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/0pjvu3oVMU4cqn1g92PF_A--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTEzOA--/https://media.zenfs.com/en/prnewswire.com/f2d82b01823a9a0f6af8e9721845de4b","width":399,"height":78},"resize_sm":{"url":"https://s.yimg.com/ny/api/res/1.2/QWoadPASsaiWaDh_BB6LIA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTY0MDtoPTEyNQ--/https://media.zenfs.com/en/prnewswire.com/f2d82b01823a9a0f6af8e9721845de4b","width":399,"height":78}}},{"type":"text","content":""Navigating the mental health system can be difficult. Individuals may not even know how to get started or how to find the right provider. That's one reason why about 1 in 4 adults report an unmet need for mental health treatment in the past year1," said Miriam Ferriera, Vice President, Aetna Mental Well-being. "We've simplified the experience for members to help them access care and take the next steps with our ongoing support and coordination."","length":478,"tagName":"p"},{"type":"text","content":"In the inaugural Aetna Provider Survey, 37% of Behavioral Health providers said improved access to care for patients would be the one thing they would change about the health system today - their top choice. In addition, 1 in 4 said the most important action payers could take to address their challenges would be programs to help patients navigate the health care system.","length":372,"tagName":"p"},{"type":"text","content":"Introducing Aetna Mental Health On Demand,...