Business
Customers Bank Announces Strategic Collaboration with OpenAI to Redefine the Commercial Banking Operating Model
WEST READING, Pa., April 27, 2026--Customers Bank Announces Strategic Collaboration with OpenAI to Redefine the Commercial Banking Operating Model.
About this update from Customers Bancorp, Inc
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":2016,"height":599,"url":"https://media.zenfs.com/en/business-wire.com/d0520c724ce7660e9eecc23c68be9988"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/03okM81.4nzGP_rewEGipA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTI4NQ--/https://media.zenfs.com/en/business-wire.com/d0520c724ce7660e9eecc23c68be9988","width":960,"height":285},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/WDPMgOnZqPegBDYCibj0NQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD03MTQ-/https://media.zenfs.com/en/business-wire.com/d0520c724ce7660e9eecc23c68be9988","width":1200,"height":357}},"lazy":false},{"type":"text","content":"Leading commercial bank to collaborate with OpenAI, building one of the first AI-enabled regional banks in the United States","length":124,"tagName":"p"},{"type":"text","content":"WEST READING, Pa., April 27, 2026--(BUSINESS WIRE)--Customers Bank ("Bank"), the subsidiary of Customers Bancorp, Inc. (NYSE: CUBI) one of the nation’s top-performing banking companies with nearly $26 billion in assets, today announced a multiyear strategic collaboration with OpenAI to deploy artificial intelligence ("AI") across its commercial banking operations, marking a defining moment in the Bank’s transformation. This collaboration will position Customers Bank to become one of the first AI-enabled regional banks in the United States.","length":565,"tagName":"p"},{"type":"text","content":"Leveraging OpenAI’s advanced models, the Bank will seek to reimagine its lending, deposit, and payment lifecycles, with strict data governance and regulatory transparency at its core. This is an expansion of the relationship, which began in 2023 when Customers Bank was an early adopter to deploy ChatGPT Enterprise.","length":316,"tagName":"p"},{"type":"text","content":""We expect a fundamental re-engineering of how Customers Bank operates," said Sam Sidhu, President and CEO of Customers Bancorp. "We have spent the last year building the operational and governance infrastructure to deploy AI at scale. Today, 75% of our team members use tools powered by OpenAI. This strategic collaboration with OpenAI gives us the frontier models, engineering expertise, and ability to co-create a roadmap toward becoming an AI-native bank...