Business
FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS
For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study℠. The study evaluates retail banking customer satisfaction with national and regional banks across the United States.
About this update from Cullen/frost Bankers, Inc.
[{"type":"text","content":"SAN ANTONIO, March 28, 2025 /PRNewswire/ -- For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study℠. The study evaluates retail banking customer satisfaction with national and regional banks across the United States.","length":361,"tagName":"p"},{"type":"image","alt":"Frost Logo. (PRNewsFoto/Frost) (PRNewsFoto/)","displaySize":"","headline":null,"caption":"Frost Logo. (PRNewsFoto/Frost) (PRNewsFoto/)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":274,"url":"https://media.zenfs.com/en/prnewswire.com/131ff647a47b5109357e1dd15950cb15"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/_BbIdAFZXX.6VlMC5bQ3.g--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTQ4MztjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/131ff647a47b5109357e1dd15950cb15","width":400,"height":274}},"href":"https://mma.prnewswire.com/media/75070/Frost_v1_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"With an overall satisfaction index score of 745 – 68 points higher than the Texas region average – Frost ranked highest in customer satisfaction among retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, and digital channels.","length":411,"tagName":"p"},{"type":"text","content":""These results show that even as we have grown over the past few years, we remain committed to creating the best possible relationships with customers based on top-quality service, high ethical standards, and safe, sound assets," said Frost Chairman and CEO Phil Green. "It couldn't be possible without the great team of Frost bankers, who prove every day that we make people's lives better."","length":420,"tagName":"p"},{"type":"text","content":"For the past 16 years, J.D. Power has considered Texas a separate region among the areas it surveys nationwide, and Frost has topped the Texas list in all 16 years. The customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry with 110,000 customers covering various aspects of their banking expe...