Business
PLDT and CSG Build On 20-Year Relationship to Modernize for the Future
Unleashing a new era of unparalleled growth and innovation, the Philippines’ premier telco transcends boundaries with cloud-powered customer experience
About this update from Csg Systems International, Inc.
[{"type":"text","content":"\nUnleashing a new era of unparalleled growth and innovation, the Philippines’ premier telco transcends boundaries with cloud-powered customer experience\n\n\n MANILA, Philippines--(BUSINESS WIRE)--\nThrough a culture of innovation, PLDT, the Philippines’ largest fully integrated telco company, has long served the nation with customer-focused solutions. Today, PLDT is expanding its two-decade partnership with CSG® (NASDAQ: CSGS) as it embraces the power of the cloud to bring its business into the future and transform its customer experience, particularly for its Enterprise unit. This large-scale transformation empowers PLDT Enterprise with a cloud-based, unified billing and revenue management solution that enables streamlined processes across its business segments, minimizes costs and shortens time to market.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230622954674/en/PLDT and CSG Signing Ceremony, 21 June 2023. (Photo: Business Wire)\n“PLDT Enterprise is committed to simplifying the complex for the businesses and customers we serve, and we know it requires deep relationships with our own partners and service providers to enable us to deliver solutions that create real value,” said Albert Mitchell L Locsin, First Vice President and Head of PLDT’s Enterprise and International Business Group. “CSG has been an instrumental partner for PLDT for nearly two decades and consistently delivered future-forward solutions that can scale with our growth. We are excited to expand our partnership with CSG as their deep understanding of our unique requirements, unwavering commitment to our success and robust solution portfolio make them the ideal partner to lead this transformative journey in our enterprise business.”\n\n\nCSG's unified revenue management solution helps operators reduce complexity and improve their go-to-market flexibility. It also enables them to capitalize on customer insights and act on changing needs to enhance the customer experience in real time. With this cloud-based solution, hosted on Amazon Web Services (AWS), PLDT Enterprise can now provide a more cohesive and connected billing experience, even as its enterprise solutions portfolio diversifies, which drives brand loyalty and revenue growth. By introducing these new capabilities and making the custome...