Business

CSG Recognized as the Most Valuable Pioneer in QKS Group’s AI Maturity Matrix™ for Customer Journey Management, 2025

QKS Group designates CSG as the Most Valuable Pioneer (MVP) for its AI-driven closed-loop journey management and leadership in embedding intelligence across the customer journey management system.Pune, India, Jan. 22, 2026 (GLOBE NEWSWIRE) -- QKS Group, a global research and advisory firm, has announced the release of its latest whitepaper, “Closed-Loop Journey Management.” The report introduces a first-of-its-kind AI maturity model tailored specifically for the Customer Journey Management lands

articleCsg Systems International, Inc.January 22, 20263/company/csg-systems-international-inc/news/csg-recognized-most-valuable-pioneer-132800884
CSG Recognized as the Most Valuable Pioneer in QKS Group’s AI Maturity Matrix™ for Customer Journey Management, 2025

About this update from Csg Systems International, Inc.

[{"type":"image","alt":"QKS Group","displaySize":"","headline":null,"caption":"QKS Group","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":169,"url":"https://media.zenfs.com/en/globenewswire.com/dee023e21f04e1307e86a7353e44ff61"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/ASapOu5VPfODyOhDQ9jWdw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTIzNztjZj13ZWJw/https://media.zenfs.com/en/globenewswire.com/dee023e21f04e1307e86a7353e44ff61","width":300,"height":169}},"lazy":false},{"type":"text","content":"QKS Group designates CSG as the Most Valuable Pioneer (MVP) for its AI-driven closed-loop journey management and leadership in embedding intelligence across the customer journey management system.","length":196,"tagName":"p"},{"type":"text","content":"Pune, India, Jan. 22, 2026 (GLOBE NEWSWIRE) -- QKS Group, a global research and advisory firm, has announced the release of its latest whitepaper, “Closed-Loop Journey Management.” The report introduces a first-of-its-kind AI maturity model tailored specifically for the Customer Journey Management landscape, spotlighting CSG as the Most Valuable Pioneer (MVP) for 2025.","length":371,"tagName":"p"},{"type":"text","content":"As enterprises accelerate their transition from automation to intelligence, QKS developed the QKS AI Maturity Curve, which offers a structured approach to assess whether Customer Journey Management platforms are truly AI-native or merely retrofitting capabilities to remain competitive. The model evaluates vendors across five dimensions, including AI vision and roadmap, execution maturity, embedded generative AI, governance and transparency, and integration.","length":461,"tagName":"p"},{"type":"text","content":"“The rapid proliferation of ‘AI-powered’ claims in the Customer Journey Management (CJM) space has created a visible gap between marketing narrative and real operational impact,” said Tanuj Paulose, Analyst at QKS Group. “Many platforms reference AI in their roadmaps, but far fewer use it to drive true closed-loop journey management, sensing signals in real time, adapting journeys dynamically, and orchestrating actions across channels. The AI Maturity Matrix for CJM helps cut through that noise by grounding AI in tangible journey outcomes like reduced effort, lower churn, and smarter use of human and digital channels.”","length":626,"tagName":"p"},{"type":...

More updates from Csg Systems International, Inc.

Customer Journey ManagementQKS GroupCSGQKSgenerative AIPune, Indiaorchestrationmaturity modelAI capabilities