Business
CSG Forte Engage Enables Customers to Pay Bills the Way They Want
The new multi-channel payment solution increases flexibility and satisfaction for end consumers FORT WORTH, Texas--(BUSINESS WIRE)-- CSG Forte, a CSG®
About this update from Csg Systems International, Inc.
[{"type":"text","content":"\nThe new multi-channel payment solution increases flexibility and satisfaction for end consumers\n\n\n FORT WORTH, Texas--(BUSINESS WIRE)--\nCSG Forte, a CSG® (NASDAQ: CSGS) company and a leader in complete and customizable digital payments, today launched CSG Forte Engage. A multi-channel, no-code payment solution, CSG Forte Engage puts the power into the hands of the customer to pay when they want, how they want. With CSG Forte Engage, organizations can leverage NanoSite technology to create customized, secure statements and send them to customers for payment via SMS, email, 2-way interactive voice response (IVR) or the contact center. By making it easy for organizations to send branded and personalized statements, they can securely accept payment in real time, remove their exposure to sensitive data and modernize the customer experience. Recently, CSG Forte Engage helped one company reduce uncollected payments by 85% and another to increase customer engagement by 660% leading to $8M in incremental revenue.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230912837504/en/\n“The payments landscape and payer behavior are quickly changing, and customers want more flexibility in the way they pay,” said Jeff Kump, President, CSG Forte. “CSG Forte Engage offers flexibility in every form to elevate both the simplicity of the payment journey and overall customer experience. By empowering customers to pay how they want, this solution will forge the path for the next generation of secure and simple payments processing.”\n\n\nWith CSG Forte Engage, organizations can:\n\n\n\nIncrease customer satisfaction and successful payment completion by providing simple payment journeys that are configured for each customer. Multiple payment options give every customer the choice on how to be communicated with and how to pay.\n\n\n\nMeet customers where they are by allowing them to securely switch between channels throughout the journey from text, email, inbound or outbound IVR or live agent.\n\n\n\nMaximize revenue and see immediate ROI with a no-code, quick integration that modernizes the payer experience while leveraging existing payment processing forms including ACH.\n\n\n\nHave peace of mind with automated, PCI-compliant payment processes that safeguard customer data and prevent fr...