Business
CSG Customer Engagement Solutions Earn Top Marks from Multiple Leading Analyst Firms
Positioned as a leader by industry analyst firms, demonstrates depth, innovation and expertise of end-to-end platform --News Direct--In today’s world of
About this update from Csg Systems International, Inc.
[{"type":"text","content":"Positioned as a leader by industry analyst firms, demonstrates depth, innovation and expertise of end-to-end platform\n--News Direct--In today’s world of instant gratification, second chances to impress consumers are hard to come by, making it critical to get every interaction right the first time. Global brands are clamoring for intelligent automation that delivers personalized, relevant and interactive experiences in real-time across the entire customer lifecycle. CSG® (NASDAQ: CSGS) is answering this call. With a best-in-class, end-to-end suite of solutions and an integrated omnichannel approach, CSG continues to garner the recognition of industry-leading analysts at Forrester and Quadrant Knowledge Solutions. In recent months, CSG has been recognized as a: A Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022: the Forrester report states: “CSG acquired Kitewheel - a regular leader in the journey orchestration space – to bring together journey analytics and orchestration...” Forrester recognized CSG with a top score in the current offering category and gave top scores in the journey discovery, and journey automation and orchestration criteria. The report states CSG’s current offering strengths include “connecting the data, analyzing journey behavior, including a visualization of which steps have the biggest impact on the overall journey; and analyzing business impact.” A Leader in the SPARK Matrix™: Customer Communication Management (CCM), 2022 CSG’s customer engagement channels help “organizations enhance customer engagement, reduce churn, reduce operating expenses, easily launch new digital services and enter new markets efficiently.” A Leader in the SPARK Matrix™: Customer Data Platform (CDP), 2022 Quadrant Knowledge Solutions notes, “CSG’s CDP platform provides comprehensive capabilities, including data collection and ingestion, profile unification, segmentation, analytics, as well as BI and activation.” the comprehensive CDP capabilities help organizations have a data-driven approach to provide compelling and engaging customer experiences.” A Contender in The Forrester Wave™: Real-Time Interaction Management, Q2 2022 The report states that CSG benefits from Kitewheel’s “expertise in customer journey design and analytics, business rules logic, and communications cadence. Integrating Kitewheel with CSG’...