Business
Crexendo Releases CAIRO, Crexendo's AI Receptionist and Orchestrator for the Crexendo Cloud Communications Platform
PHOENIX, AZ / ACCESS Newswire / January 14, 2026 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, ...
About this update from Crexendo, Inc.
[{"type":"text","content":"PHOENIX, AZ / ACCESS Newswire / January 14, 2026 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced the release of CAIRO (Crexendo's AI Receptionist and Orchestrator), an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform.","length":540,"tagName":"p"},{"type":"text","content":"CAIRO greets, routes, and assists callers with human-like precision, ensuring businesses never miss a call. By combining conversational AI, voice automation, and business-specific knowledge, CAIRO handles routine inquiries, automates call workflows, and seamlessly escalates conversations to live agents when needed, elevating both customer experience and operational efficiency.","length":379,"tagName":"p"},{"type":"text","content":"Unlike traditional IVRs or complex virtual agent deployments, CAIRO is purpose-built for simplicity and flexibility. Businesses can assign CAIRO to any phone number, customize its voice and personality to match their brand, and train it using existing websites, FAQs, or uploaded documents. The result is a natural, intelligent caller experience available 24/7, without adding headcount.","length":387,"tagName":"p"},{"type":"text","content":""CAIRO represents a major step forward in how businesses engage with callers," said Jeff Korn, Chairman and Chief Executive Officer of Crexendo. "Voice remains one of the most critical and preferred channels for customer interaction. With CAIRO, we're giving our customers an intelligent, always-available AI receptionist that works natively within the Crexendo platform to improve responsiveness, streamline operations, and deliver a more modern caller experience. I'm very excited about our release of CAIRO, and combined with our other AI innovations, positions our award-winning platform for the future."","length":636,"tagName":"p"},{"type":"text","content":"CAIRO offers a robust set of capabilities, including intelligent call routing and escalation, automated appointment scheduling through calendar integrations with Microsoft Outlook 365 and Google Calendar,...