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Leading Australian and New Zealand Retailer Freedom Furniture Chooses Coveo After Competitive RFP to Transform Product Discovery and Enhance Customer Buying Experience with AI
Leading Australian and New Zealand Retailer Freedom Furniture Chooses Coveo After Competitive RFP...
About this update from Coveo Solutions, Inc.
[{"type":"text","content":"\n\n\n\n Leading Australian and New Zealand Retailer Freedom Furniture Chooses Coveo After Competitive RFP to Transform Product Discovery and Enhance Customer Buying Experience with AI\n \n\n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n\n\n\n\n\n Canada NewsWire\n \n\n\n\n\n Coveo poised to continue expansion into\n \n Australia\n \n and the broader APAC region where demand for AI products is robust\n \n\n Early results from Freedom are promising, with a 15% uplift in customer sessions using Coveo's AI-powered search function and an impressive 5.5% improvement in Average Order Value (AOV) year over year for customers engaging with onsite search\n \n\n\n\n\n MONTREAL\n \n and\n \n SYDNEY\n \n\n ,\n \n\n Jan. 8, 2025\n \n\n /CNW/ -\n \n Coveo\n \n (TSX: CVO), the leading enterprise AI platform that brings AI search and generative AI to every point-of-experience, today announced that\n \n Freedom Furniture\n \n , a leading furniture and homeware retailer with over 60 store locations across\n \n Australia\n \n and\n \n New Zealand\n \n , has chosen Coveo's AI Platform™ to improve product discovery during the omni-channel shopping experience.\n \n\n\n\n\n\n\n\n\n Over the past 18 months, Freedom experienced a nearly fivefold increase in its product offerings, expanding its catalog from 10,000 to 45,000 items and counting. This rapid growth, combined with evolving online shopper expectations and ambitious plans for the future, led the company to re-evaluate its ecommerce technology stack. To support this transformation, Freedom replatformed its digital channel with SAP Commerce Cloud in 2020, boosting the share of online sales from just 6% to 25%. Recognizing the strategic need for an AI-powered search solution to enhance product discovery and streamline operations for its merchandisers, Freedom chose Coveo's AI Platform™ to support their online growth.\n \n\n \"We believe in harnessing advanced digital technologies, including AI, to provide the best possible customer experience we can deliver, driving business growth as a result,\" said\n \n Paula Mitchell\n \n , Digita...