Business
Harvard Business Review Analytic Services Report: 70% of Survey Respondents Say AI is Mission-Critical for E-Commerce Success
Harvard Business Review Analytic Services Report: 70% of Survey Respondents Say AI is Mission-Cri...
About this update from Coveo Solutions, Inc.
[{"type":"text","content":"\n\n\n\n\n Harvard Business Review Analytic Services Report: 70% of Survey Respondents Say AI is Mission-Critical for E-Commerce Success\n \n\n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n\n\n\n\n\n Canada NewsWire\n \n\n\n\n\n With 90% agreeing personalized experiences are now essential, the new study reveals AI is no longer optional for e-commerce leaders\n \n\n\n\n MONTREAL and\n \n SAN FRANCISCO\n \n\n ,\n \n\n Nov. 14, 2024\n \n\n /CNW/ -\n \n Coveo\n \n (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI to every point–of-experience, today announced a new report, by Harvard Business Review Analytic Services and co-sponsored by SAP, that highlights that the \"\n \n AI: The Secret to a Thriving E-Commerce Business\"\n \n report found that 70% of respondents believe implementing AI within e-commerce operations is very or extremely important. Businesses already using AI are reaping significant rewards: 69% of survey respondents report improved efficiency and speed of work as a direct result of implementing AI.\n \n\n\n\n\n\n\n\n\n While a majority of organizations recognize the power of AI, the study also showed significant obstacles remain to widespread adoption. These include data privacy concerns (cited by 55% of respondents), a lack of talent with necessary AI expertise (49%), and the absence of a clear AI strategy (48%).\n \n\n \"The report underscores what we hear every day: AI is no longer a 'nice-to-have' but a 'must-have' for e-commerce success. To deliver the personalized experiences customers crave while also driving operational efficiency and growth, organizations must prioritize implementing AI-powered platforms and solutions that enhance every aspect of the digital journey,\" said\n \n Sheila Morin\n \n , Chief Marketing Officer at Coveo. \"We're no longer in the experience economy — we've moved into the AI-experience economy, where leveraging AI is essential for staying competitive and delivering meaningful, scalable customer experiences.\"\n \n\n The paper also delves into the strategies needed to help ...